CRG
Our Consumer Packaged Goods client that boasts a brand that resonates worldwide, has a history that spans over a century. Headquartered in Charlotte, NC with over 17,000 employees, the organization values diversity, inclusion, and collaboration.
Opportunity:
6‑month contract
Location:
Charlotte, NC
Schedule:
Monday – Friday 8am – 5pm (First week on‑site, up to 3 weeks hybrid, then 100% remote)
Payrate:
$23–$24 per hour
Responsibilities
Tracks customer payment platforms, dispute activity, and internal reporting to identify missed invoices and past‑due balances; initiates outreach to resolve delinquencies and provides recommendations to leadership regarding account restrictions.
Analyzes aging reports and enterprise financial systems to build and prioritize daily collection worklists.
Serves as a point of contact for customers requesting invoice copies or statements, collaborating with sales team to address billing discrepancies such as tax questions or inaccurate account data.
Acts as a liaison for sales teams when questions arise related to payment status, returned payments, or order release limitations.
Leads resolution efforts with customers, internal teams, and collection partners for broken payment commitments, including evaluating when escalation to external collection agencies is appropriate.
Conducts regular customer account reviews with collection teams to identify accounts paying outside of standard terms and develop targeted recovery strategies.
Qualifications
1‑3 years of Business to Business collections experience.
At least 1 year SAP experience.
Salesforce experience with customer service tickets.
Intermediate Microsoft Excel (ability to understand and create spreadsheets for AR Aging purposes).
1‑3 years of experience handling customer billing inquiries/disputes.
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
Category Code:
JN001
Seniority Level:
Associate
Employment Type:
Contract
Job Function:
Accounting/Auditing and Finance
Industries:
Food and Beverage Services, Food and Beverage Manufacturing, Consumer Services
#J-18808-Ljbffr
Opportunity:
6‑month contract
Location:
Charlotte, NC
Schedule:
Monday – Friday 8am – 5pm (First week on‑site, up to 3 weeks hybrid, then 100% remote)
Payrate:
$23–$24 per hour
Responsibilities
Tracks customer payment platforms, dispute activity, and internal reporting to identify missed invoices and past‑due balances; initiates outreach to resolve delinquencies and provides recommendations to leadership regarding account restrictions.
Analyzes aging reports and enterprise financial systems to build and prioritize daily collection worklists.
Serves as a point of contact for customers requesting invoice copies or statements, collaborating with sales team to address billing discrepancies such as tax questions or inaccurate account data.
Acts as a liaison for sales teams when questions arise related to payment status, returned payments, or order release limitations.
Leads resolution efforts with customers, internal teams, and collection partners for broken payment commitments, including evaluating when escalation to external collection agencies is appropriate.
Conducts regular customer account reviews with collection teams to identify accounts paying outside of standard terms and develop targeted recovery strategies.
Qualifications
1‑3 years of Business to Business collections experience.
At least 1 year SAP experience.
Salesforce experience with customer service tickets.
Intermediate Microsoft Excel (ability to understand and create spreadsheets for AR Aging purposes).
1‑3 years of experience handling customer billing inquiries/disputes.
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
Category Code:
JN001
Seniority Level:
Associate
Employment Type:
Contract
Job Function:
Accounting/Auditing and Finance
Industries:
Food and Beverage Services, Food and Beverage Manufacturing, Consumer Services
#J-18808-Ljbffr