General Hotels Corporation
Join to apply for the
Front Office Supervisor
role at
General Hotels Corporation .
General Hotels Corporation has an immediate opening for a
Front Office Supervisor
at
Crowne Plaza Indianapolis Airport . The Front Office Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
Responsibilities
Supervise the Guest Services staff
Welcome guests in a friendly, prompt and professional manner
Assist Guest Services staff, as needed, with any guest concerns
Follow established hotel procedures at all times
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Maintain positive communication between all departments
MOD shifts as needed
Managing and assisting shuttle services
Requirements and Expectations
MUST have a minimum of 2 years Hotel Guest Services experience, Full‑Service preferred, to be considered for this position
Must have valid driver's license and assist in driving hotel shuttle
Willingness to work evenings, weekends, and holidays as required by hotel operations
Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
Proven ability to motivate, and collaborate with front office associates and other departments
Consistently arriving on time, well‑groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
Ensure accuracy in reservations, billing, and guest records and train the team on the same
Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check‑in to departure
Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
Demonstrate strong verbal skills when interacting with guests and staff, and produce accurate, professional written communication such as emails and guest documentation
Mentor the front desk team by providing training and coaching for continual growth and improvement
Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
Ability to stand for extended periods of time while performing front desk duties
Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
Prior experience with Opera Property Management System (PMS) is strongly preferred
Benefits
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on‑demand pay”) through PayActiv
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award‑winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E‑Verify to confirm employment eligibility.
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Front Office Supervisor
role at
General Hotels Corporation .
General Hotels Corporation has an immediate opening for a
Front Office Supervisor
at
Crowne Plaza Indianapolis Airport . The Front Office Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
Responsibilities
Supervise the Guest Services staff
Welcome guests in a friendly, prompt and professional manner
Assist Guest Services staff, as needed, with any guest concerns
Follow established hotel procedures at all times
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Maintain positive communication between all departments
MOD shifts as needed
Managing and assisting shuttle services
Requirements and Expectations
MUST have a minimum of 2 years Hotel Guest Services experience, Full‑Service preferred, to be considered for this position
Must have valid driver's license and assist in driving hotel shuttle
Willingness to work evenings, weekends, and holidays as required by hotel operations
Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
Proven ability to motivate, and collaborate with front office associates and other departments
Consistently arriving on time, well‑groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
Ensure accuracy in reservations, billing, and guest records and train the team on the same
Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check‑in to departure
Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
Demonstrate strong verbal skills when interacting with guests and staff, and produce accurate, professional written communication such as emails and guest documentation
Mentor the front desk team by providing training and coaching for continual growth and improvement
Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
Ability to stand for extended periods of time while performing front desk duties
Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
Prior experience with Opera Property Management System (PMS) is strongly preferred
Benefits
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on‑demand pay”) through PayActiv
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award‑winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E‑Verify to confirm employment eligibility.
#J-18808-Ljbffr