Independence Realty Trust Inc.
Initiatives and Process Manager
The
Initiatives and Process Manager
supports operational excellence by leading high-impact initiatives and refining key processes within the property management portfolio. This role focuses on standardizing workflows, enhancing efficiency, and improving the resident and team experience across communities. The ideal candidate combines deep operational knowledge of property management with strong project management and cross-functional leadership capabilities.
Duties
Assist in planning and the execution of initiatives to improve service delivery, team performance, and resident satisfaction
Work closely with operations leadership to identify and prioritize opportunities based on operational goals, revenue impact, or compliance requirements
Coordinate pilots, rollouts, and post-implementation assessments across communities or regions
Audit and document current operational workflows (e.g., renewals, move-ins, maintenance requests, collections)
Design and implement standardized processes to drive consistency, reduce errors, and optimize team capacity
Partner with technology teams to support digital tools, dashboards, or automation integrations (e.g., Entrata, EliseAI, Vero, etc.)
Collaborate with training teams to develop resources that support rollout and adoption of new processes or tools
Provide hands-on support and field feedback during initial implementation phases
Track adoption metrics and process effectiveness; recommend iterative improvements as needed
Serve as liaison between corporate teams (marketing, IT, HR, accounting) and onsite teams to ensure alignment on initiative execution
Gather feedback from regional and onsite leaders to inform process design and eliminate friction points
Facilitate recurring update meetings with key stakeholders to maintain transparency and momentum
Key Skills & Qualifications
3–5 years of experience in property management operations, project management, or business process improvement
In-depth understanding of property operations workflows and technology platforms (e.g., Entrata, Yardi, CRM tools)
Strong organization and time management skills with ability to manage multiple projects simultaneously
Experience leading cross-functional initiatives and rolling out change across multiple sites
Proficient in project tools and process mapping platforms (e.g., Asana, Smartsheet, Lucidchart, Visio)
We offer
Competitive Compensation Package
Stock Awards
Paid Holidays and Paid Time Off
BCBS PPO Health Insurance
401k with 4% match
Seniority level
Associate
Employment type
Full-time
Job function
Strategy/Planning and Management
Independence Realty Trust is an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
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Initiatives and Process Manager
supports operational excellence by leading high-impact initiatives and refining key processes within the property management portfolio. This role focuses on standardizing workflows, enhancing efficiency, and improving the resident and team experience across communities. The ideal candidate combines deep operational knowledge of property management with strong project management and cross-functional leadership capabilities.
Duties
Assist in planning and the execution of initiatives to improve service delivery, team performance, and resident satisfaction
Work closely with operations leadership to identify and prioritize opportunities based on operational goals, revenue impact, or compliance requirements
Coordinate pilots, rollouts, and post-implementation assessments across communities or regions
Audit and document current operational workflows (e.g., renewals, move-ins, maintenance requests, collections)
Design and implement standardized processes to drive consistency, reduce errors, and optimize team capacity
Partner with technology teams to support digital tools, dashboards, or automation integrations (e.g., Entrata, EliseAI, Vero, etc.)
Collaborate with training teams to develop resources that support rollout and adoption of new processes or tools
Provide hands-on support and field feedback during initial implementation phases
Track adoption metrics and process effectiveness; recommend iterative improvements as needed
Serve as liaison between corporate teams (marketing, IT, HR, accounting) and onsite teams to ensure alignment on initiative execution
Gather feedback from regional and onsite leaders to inform process design and eliminate friction points
Facilitate recurring update meetings with key stakeholders to maintain transparency and momentum
Key Skills & Qualifications
3–5 years of experience in property management operations, project management, or business process improvement
In-depth understanding of property operations workflows and technology platforms (e.g., Entrata, Yardi, CRM tools)
Strong organization and time management skills with ability to manage multiple projects simultaneously
Experience leading cross-functional initiatives and rolling out change across multiple sites
Proficient in project tools and process mapping platforms (e.g., Asana, Smartsheet, Lucidchart, Visio)
We offer
Competitive Compensation Package
Stock Awards
Paid Holidays and Paid Time Off
BCBS PPO Health Insurance
401k with 4% match
Seniority level
Associate
Employment type
Full-time
Job function
Strategy/Planning and Management
Independence Realty Trust is an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
#J-18808-Ljbffr