Bethesda House of Schenectady, Inc.
Monitoring Generalist
Bethesda House of Schenectady, Inc., Schenectady, New York, United States
Monitoring Generalist
Join to apply for the
Monitoring Generalist
role at
Bethesda House of Schenectady, Inc.
At Bethesda House, our goal is to end the cycle of poverty and homelessness – not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands‑on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. Our Residential Programs are staffed 24/7.
Schedule/Hours: Sunday & Monday. Overnight Shift: 12 am – 8 am (overnight). Pay Rate: $18/hr.
Duties/Responsibilities
Monitor all security cameras as well as all visitors, residents / clients, and guests who enter and exit the building.
Follow protocol for use of electronic (door buzzer) access
Hourly walks throughout the building to ensure safety
Be aware of all movement in and out of the building
Monitor behaviors and possessions going up to apartments
Enact safety plan or Emergency Plan when appropriate
Identify and respond to system alerts, escalating critical issues to appropriate staff, and taking necessary actions to mitigate potential disruptions
Follow On‑Call protocol
Follow procedures for the residential program related to curfew, visitors, etc
Follow all after‑hours emergency or notification protocol
Keep records as required for the log book with appropriate information written clearly and in detail
Adhere to the agency’s policies and procedures and the personnel manual
Maintain appropriate boundaries and keep confidential information regarding employees, volunteers, residents and guests
Qualifications
High School Diploma or equivalent. Associate degree preferred
Two to five years’ experience in security and/or customer service
Strong communications skills
Computer literacy
Knowledge of agencies, programs, and services in the community
Ability to recognize and respond to an emergency
Experience working with diverse and challenging consumers
Ability to interact effectively with the public, volunteers, staff, and program participants
Must have access to reliable transportation to and from work.
This position is required to routinely travel between sites and must have a valid NYS driver’s license with a safe driving history for at least 1 year, No DWI or DWAI within the last 3 years
Must be able to successfully complete the Agency’s road test and qualify for coverage under the Agency’s vehicle insurance
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
#J-18808-Ljbffr
Monitoring Generalist
role at
Bethesda House of Schenectady, Inc.
At Bethesda House, our goal is to end the cycle of poverty and homelessness – not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands‑on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. Our Residential Programs are staffed 24/7.
Schedule/Hours: Sunday & Monday. Overnight Shift: 12 am – 8 am (overnight). Pay Rate: $18/hr.
Duties/Responsibilities
Monitor all security cameras as well as all visitors, residents / clients, and guests who enter and exit the building.
Follow protocol for use of electronic (door buzzer) access
Hourly walks throughout the building to ensure safety
Be aware of all movement in and out of the building
Monitor behaviors and possessions going up to apartments
Enact safety plan or Emergency Plan when appropriate
Identify and respond to system alerts, escalating critical issues to appropriate staff, and taking necessary actions to mitigate potential disruptions
Follow On‑Call protocol
Follow procedures for the residential program related to curfew, visitors, etc
Follow all after‑hours emergency or notification protocol
Keep records as required for the log book with appropriate information written clearly and in detail
Adhere to the agency’s policies and procedures and the personnel manual
Maintain appropriate boundaries and keep confidential information regarding employees, volunteers, residents and guests
Qualifications
High School Diploma or equivalent. Associate degree preferred
Two to five years’ experience in security and/or customer service
Strong communications skills
Computer literacy
Knowledge of agencies, programs, and services in the community
Ability to recognize and respond to an emergency
Experience working with diverse and challenging consumers
Ability to interact effectively with the public, volunteers, staff, and program participants
Must have access to reliable transportation to and from work.
This position is required to routinely travel between sites and must have a valid NYS driver’s license with a safe driving history for at least 1 year, No DWI or DWAI within the last 3 years
Must be able to successfully complete the Agency’s road test and qualify for coverage under the Agency’s vehicle insurance
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
#J-18808-Ljbffr