Firm Foundation Family Wealth
Client Service & Operations Manager
Firm Foundation Family Wealth, Boca Raton, Florida, us, 33481
Compensation:
$85-100k salary + 10% performance bonus
Benefits:
Matching 401(k), Health Insurance
Overview The Client Service & Operations Manager is a client-facing, detail-driven, and mission-critical role at Firm Foundation Family Wealth. We are adding this new role as we continue to grow. It sits at the center of the firm owning client service execution, advisor support, and operational excellence.
This is not a back-office administrative role. You will collaborate across advisors, clients, our custodian, and outside professionals by anticipating needs, closing loops, and ensuring nothing falls through the cracks.
Firm Foundation Family Wealth is a boutique firm serving successful families who are entrepreneurs, executives, and athletes through financial planning. We help them grow wealth and minimize taxes so they can create a higher impact within their family and philanthropic endeavors. Because of the depth of our work, each advisor serves significantly fewer households than industry norms, allowing for a truly proactive and high-touch client experience.
This role is ideal for someone who thrives in an entrepreneurial RIA environment, enjoys variety, and takes pride in running a professional, client-first operation.
Key Responsibilities Client Service & Relationship Management
Serve as the primary point of contact for clients, delivering a polished, proactive, and high-touch service experience
Manage account openings, ACATs, money movement, and related documentation with accuracy and follow-through
Coordinate insurance applications and underwriting processes, including life, disability, and long-term care insurance
Track client requests, anticipate next steps, and proactively close all open items
Coordinate scheduling, meetings, and follow-ups to ensure seamless client interactions
Prepare and distribute client communications, reports, and account updates
Communicate professionally with clients via phone and email, representing the firm with discretion and care
Prepare meeting agendas, materials, and post‑meeting action items
Manage tasks and workflows to keep advisors focused on high‑value client work
Support planning initiatives, special projects, and operational improvements
Coordinate internal meetings and external meetings with clients and professional partners
Maintain organized, up‑to‑date client files and documentation
Utilize Wealthbox CRM to manage tasks, calendars, workflows, and internal systems
Work directly with Fidelity, investment platforms, and insurance carriers as part of advisor and client support
Operations & Firm Infrastructure
Support day‑to‑day office operations and internal coordination
Build, document, and continuously refine workflows and best practices as the firm scales
Identify inefficiencies and help implement improvements to client service and operations
Maintain accurate, audit‑ready client records in accordance with RIA regulatory requirements
Assist with gathering compliance materials and supporting periodic reviews
Submit monthly and quarterly compliance reports
Help ensure internal processes remain orderly, compliant, and well‑documented
Who You Are
Exceptionally organized with strong attention to detail
Proactive, reliable, and comfortable taking ownership of outcomes
Calm under pressure and able to juggle multiple priorities
A natural loop‑closer who follows things through to completion
Polished, professional communicator—written and verbal
Client‑focused with a high degree of discretion and professionalism
Comfortable working in a small, growing RIA where roles evolve
Takes pride in doing things the right way even when no one is watching
Preferred Qualifications
Bachelor’s degree in finance or related field preferred, or equivalent experience in financial services
5+ years of experience in client service and/or operations roles within an RIA or financial services firm
Hands‑on experience working with custodians, account documentation, and client workflows
Strong proficiency with RIA tech stacks and preferences in:
Microsoft Office Suite
Wealthbox CRM
Fidelity Wealthscape
Orion
eMoney
Dropbox
Ability to prioritize effectively and execute in a fast‑paced, high‑touch environment
What Success Looks Like in the First 12 Months
Clients experience faster response times and fewer follow‑ups
Advisors are better leveraged and more focused on planning and relationship‑building
Workflows are clearly documented, refined, and scalable
The firm operates with greater consistency, clarity, and confidence
Firm Foundation Family Wealth is an equal opportunity employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Investment Management
#J-18808-Ljbffr
$85-100k salary + 10% performance bonus
Benefits:
Matching 401(k), Health Insurance
Overview The Client Service & Operations Manager is a client-facing, detail-driven, and mission-critical role at Firm Foundation Family Wealth. We are adding this new role as we continue to grow. It sits at the center of the firm owning client service execution, advisor support, and operational excellence.
This is not a back-office administrative role. You will collaborate across advisors, clients, our custodian, and outside professionals by anticipating needs, closing loops, and ensuring nothing falls through the cracks.
Firm Foundation Family Wealth is a boutique firm serving successful families who are entrepreneurs, executives, and athletes through financial planning. We help them grow wealth and minimize taxes so they can create a higher impact within their family and philanthropic endeavors. Because of the depth of our work, each advisor serves significantly fewer households than industry norms, allowing for a truly proactive and high-touch client experience.
This role is ideal for someone who thrives in an entrepreneurial RIA environment, enjoys variety, and takes pride in running a professional, client-first operation.
Key Responsibilities Client Service & Relationship Management
Serve as the primary point of contact for clients, delivering a polished, proactive, and high-touch service experience
Manage account openings, ACATs, money movement, and related documentation with accuracy and follow-through
Coordinate insurance applications and underwriting processes, including life, disability, and long-term care insurance
Track client requests, anticipate next steps, and proactively close all open items
Coordinate scheduling, meetings, and follow-ups to ensure seamless client interactions
Prepare and distribute client communications, reports, and account updates
Communicate professionally with clients via phone and email, representing the firm with discretion and care
Prepare meeting agendas, materials, and post‑meeting action items
Manage tasks and workflows to keep advisors focused on high‑value client work
Support planning initiatives, special projects, and operational improvements
Coordinate internal meetings and external meetings with clients and professional partners
Maintain organized, up‑to‑date client files and documentation
Utilize Wealthbox CRM to manage tasks, calendars, workflows, and internal systems
Work directly with Fidelity, investment platforms, and insurance carriers as part of advisor and client support
Operations & Firm Infrastructure
Support day‑to‑day office operations and internal coordination
Build, document, and continuously refine workflows and best practices as the firm scales
Identify inefficiencies and help implement improvements to client service and operations
Maintain accurate, audit‑ready client records in accordance with RIA regulatory requirements
Assist with gathering compliance materials and supporting periodic reviews
Submit monthly and quarterly compliance reports
Help ensure internal processes remain orderly, compliant, and well‑documented
Who You Are
Exceptionally organized with strong attention to detail
Proactive, reliable, and comfortable taking ownership of outcomes
Calm under pressure and able to juggle multiple priorities
A natural loop‑closer who follows things through to completion
Polished, professional communicator—written and verbal
Client‑focused with a high degree of discretion and professionalism
Comfortable working in a small, growing RIA where roles evolve
Takes pride in doing things the right way even when no one is watching
Preferred Qualifications
Bachelor’s degree in finance or related field preferred, or equivalent experience in financial services
5+ years of experience in client service and/or operations roles within an RIA or financial services firm
Hands‑on experience working with custodians, account documentation, and client workflows
Strong proficiency with RIA tech stacks and preferences in:
Microsoft Office Suite
Wealthbox CRM
Fidelity Wealthscape
Orion
eMoney
Dropbox
Ability to prioritize effectively and execute in a fast‑paced, high‑touch environment
What Success Looks Like in the First 12 Months
Clients experience faster response times and fewer follow‑ups
Advisors are better leveraged and more focused on planning and relationship‑building
Workflows are clearly documented, refined, and scalable
The firm operates with greater consistency, clarity, and confidence
Firm Foundation Family Wealth is an equal opportunity employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Investment Management
#J-18808-Ljbffr