URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
URBN Operations Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly), Gap, Pennsylvania, United States, 17527
Role Summary
The Operations Manager has an in-depth understanding of e‑commerce, wholesale, and retail replenishment fulfillment, essential for leading a multi‑channel fulfillment center. Thriving in a dynamic, production‑driven environment, they excel in guiding teams toward ambitious goals, proactively anticipating challenges, devising solutions, and handling multiple tasks with attention to detail. With extensive experience in various MHE automation methods—cross belt units, shipping sorters, high‑density wave/tote buffers, and pack‑to‑wall packing— they bring invaluable expertise to streamline operations.
Role Responsibilities
Ensure customer satisfaction by delivering the right products on time, collaborating with support teams to enhance current processes and company initiatives.
Collaborate with management and cross‑functional teams to troubleshoot and resolve operational issues promptly.
Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
Establish clear performance standards and recognize outstanding performance accordingly.
Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
Identify and address preventive maintenance and safety issues proactively.
Ensure compliance with Loss Prevention (LP) protocols.
Lead or participate in startup meetings to align team objectives.
Conduct regular inspections to uphold quality standards and accuracy.
Cross‑train associates across departments to enhance operational versatility.
Provide necessary equipment and supplies to support staff in their roles.
Labor share and support other departments as required or needed by the business.
Fulfill any other duties as assigned.
Role Qualifications
College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
3 to 5 years of post‑college experience in a direct‑to‑consumer fulfillment environment.
Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS).
Extensive experience in various departments, including leadership roles.
Proficient in leading teams to achieve departmental goals.
Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
Skilled in developing personnel and fostering talent growth through succession planning initiatives.
Maintain acceptable attendance and must be able to work overtime as required.
Comprehend and follow work instructions to meet productivity and quality standards.
Physical Requirements
Stand and walk throughout a shift.
Climb, balance, kneel, crouch, or crawl for extended periods.
Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds.
Operate warehouse equipment safely as required for the position (i.e., pallet jack, box cutter, carts) which requires coordinated movements.
The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
www.urbn.com/work-with-us/benefits .
EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.
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Role Responsibilities
Ensure customer satisfaction by delivering the right products on time, collaborating with support teams to enhance current processes and company initiatives.
Collaborate with management and cross‑functional teams to troubleshoot and resolve operational issues promptly.
Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
Establish clear performance standards and recognize outstanding performance accordingly.
Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
Identify and address preventive maintenance and safety issues proactively.
Ensure compliance with Loss Prevention (LP) protocols.
Lead or participate in startup meetings to align team objectives.
Conduct regular inspections to uphold quality standards and accuracy.
Cross‑train associates across departments to enhance operational versatility.
Provide necessary equipment and supplies to support staff in their roles.
Labor share and support other departments as required or needed by the business.
Fulfill any other duties as assigned.
Role Qualifications
College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
3 to 5 years of post‑college experience in a direct‑to‑consumer fulfillment environment.
Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS).
Extensive experience in various departments, including leadership roles.
Proficient in leading teams to achieve departmental goals.
Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
Skilled in developing personnel and fostering talent growth through succession planning initiatives.
Maintain acceptable attendance and must be able to work overtime as required.
Comprehend and follow work instructions to meet productivity and quality standards.
Physical Requirements
Stand and walk throughout a shift.
Climb, balance, kneel, crouch, or crawl for extended periods.
Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds.
Operate warehouse equipment safely as required for the position (i.e., pallet jack, box cutter, carts) which requires coordinated movements.
The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
www.urbn.com/work-with-us/benefits .
EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.
#J-18808-Ljbffr