AutoNation
Service Advisor-1
AutoNation
Position Overview As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Working in our state‑of‑the‑art service departments, you act as the go‑between for Service Technicians and customers. You explain the Technician’s recommendations in easy‑to‑understand language and suggest upsell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Benefits
Competitive compensation and 401(k) matching
Health, dental, vision insurance and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with national charities
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail Motor Vehicles
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We are committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.
We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr
AutoNation
Position Overview As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Working in our state‑of‑the‑art service departments, you act as the go‑between for Service Technicians and customers. You explain the Technician’s recommendations in easy‑to‑understand language and suggest upsell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Benefits
Competitive compensation and 401(k) matching
Health, dental, vision insurance and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with national charities
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail Motor Vehicles
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We are committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.
We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr