Loyola Medicine
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
Employment Type:
Full time
Shift:
Evening Shift (2:00pm - 10:30pm). Weekend and Holiday Coverage Required.
Responsibilities
The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience.
Patient Registration & Insurance Verification:
Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
Ensure compliance with all regulatory, payer, and organizational requirements.
Customer Service & Patient Interaction:
Provide a welcoming and patient-centered experience for patients and families.
Assist patients, families, physician offices, and hospital users with general information and inquiries.
Manage patient volumes, challenging situations, and service needs with professionalism.
Financial Responsibilities:
Collect patient financial liability payments, including co-pays, deductibles, and other balances.
Document financial information accurately and follow financial clearance procedures.
Ensure patients meet hospital and payer financial requirements prior to service.
Compliance & Process Quality:
Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
Maintain knowledge of departmental procedures and readily learn new workflows.
Support performance improvement efforts to enhance patient experience and program efficiency.
Collaboration:
Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
Communicate effectively to ensure timely and accurate service delivery.
Benefits
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
Qualifications
High School Diploma or Equivalent
Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred)
Strong communication, customer service, and data-entry accuracy skills
Ability to multitask in a fast-paced environment and use multiple computer systems
Compensation Pay Range:
$15.96 - $22.98 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
EEO Statement Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Employment Type:
Full time
Shift:
Evening Shift (2:00pm - 10:30pm). Weekend and Holiday Coverage Required.
Responsibilities
The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience.
Patient Registration & Insurance Verification:
Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
Ensure compliance with all regulatory, payer, and organizational requirements.
Customer Service & Patient Interaction:
Provide a welcoming and patient-centered experience for patients and families.
Assist patients, families, physician offices, and hospital users with general information and inquiries.
Manage patient volumes, challenging situations, and service needs with professionalism.
Financial Responsibilities:
Collect patient financial liability payments, including co-pays, deductibles, and other balances.
Document financial information accurately and follow financial clearance procedures.
Ensure patients meet hospital and payer financial requirements prior to service.
Compliance & Process Quality:
Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
Maintain knowledge of departmental procedures and readily learn new workflows.
Support performance improvement efforts to enhance patient experience and program efficiency.
Collaboration:
Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
Communicate effectively to ensure timely and accurate service delivery.
Benefits
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
Qualifications
High School Diploma or Equivalent
Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred)
Strong communication, customer service, and data-entry accuracy skills
Ability to multitask in a fast-paced environment and use multiple computer systems
Compensation Pay Range:
$15.96 - $22.98 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
EEO Statement Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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