Qualfon
Our Mission
Qualfon’ s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
Must reside in the State of Florida in one of the following Counties :
Osceola, Escambia, Columbia, Hendry, Polk, Madison, Citrus, Jackson, Putnam, Washington, Marion, Volusia, or Gadsden County.
What skills will you need
GED or high school diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous call center / customer service
Typing speed of 25 WPM with 90% accuracy required
Computer knowledge of Windows-based applications required
Strong ability to communicate articulately and succinctly both verbally and in writing in English & Spanish
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
What We Offer
All team members can further their education and earn a college degree through Qualfon University
Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Team members have FREE access to personal and professional support through our care coaches
Set schedules majority of shifts are 40 hours per week
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Paid Time Off
What will you be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Troubleshoot customer inquiries related to photo enforcement
Support payment processing
Accurate, detailed notes in all systems
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
Work from Home Requirements
High Speed Internet via wired ethernet connection, no WI-FI, Satellite or Cellular Hotspot or Cellular Internet
Upload speed of 3 Mbps; Download speed of 16 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
All hires must have available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
Qualfon will prove equipment
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contactqualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.
As required by federal law, applicants can complete the Voluntary Self-Identification of Disability form. This form is optional.
If you would like to fill out a Voluntary Self-Identification of Disability Form.
Please visit us at Qualfon.com / join-us
Benefits
Career Path Program
Growth opportunities
Medical, dental, vision and 401(K)
Employee referral business program
Employee discounts
Full-time and part-time positions
Incentive programs
Team environment
Wellness programs
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Must reside in the State of Florida in one of the following Counties :
Osceola, Escambia, Columbia, Hendry, Polk, Madison, Citrus, Jackson, Putnam, Washington, Marion, Volusia, or Gadsden County.
What skills will you need
GED or high school diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous call center / customer service
Typing speed of 25 WPM with 90% accuracy required
Computer knowledge of Windows-based applications required
Strong ability to communicate articulately and succinctly both verbally and in writing in English & Spanish
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
What We Offer
All team members can further their education and earn a college degree through Qualfon University
Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Team members have FREE access to personal and professional support through our care coaches
Set schedules majority of shifts are 40 hours per week
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages
Paid Time Off
What will you be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Troubleshoot customer inquiries related to photo enforcement
Support payment processing
Accurate, detailed notes in all systems
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
Work from Home Requirements
High Speed Internet via wired ethernet connection, no WI-FI, Satellite or Cellular Hotspot or Cellular Internet
Upload speed of 3 Mbps; Download speed of 16 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
All hires must have available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
Qualfon will prove equipment
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contactqualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.
As required by federal law, applicants can complete the Voluntary Self-Identification of Disability form. This form is optional.
If you would like to fill out a Voluntary Self-Identification of Disability Form.
Please visit us at Qualfon.com / join-us
Benefits
Career Path Program
Growth opportunities
Medical, dental, vision and 401(K)
Employee referral business program
Employee discounts
Full-time and part-time positions
Incentive programs
Team environment
Wellness programs
#J-18808-Ljbffr