OrthoVirginia, Inc.
Clinical Support Specialist page is loaded## Clinical Support Specialistlocations:
Herndontime type:
Full timeposted on:
Posted 11 Days Agojob requisition id:
JR100338At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.**Primary Functions & Responsibilities:*** Job training for new team members, utilizing standard workflows as developed through clinical operations.* Gain a detailed understanding of Epic to maximize the benefits of the electronic health record (EHR) for workflows in the department.* Assist in rolling out standard workflows as developed.* Monitor end user workflows to identify trends in efficiency with use of Epic Report technical or end user issues to the analyst team using the ServiceNow helpdesk ticketing system.* Assist analyst team with resolving end user reported issues by providing onsite outreach.* Recommend enhancements to end user workflows.* Serve as a resource for staff using Epic applications and workflows in their assigned support areas by being approachable and available.* Assist with scheduling and setting up workspace for Epic training courses for staff within assigned region.* Assist with ongoing individual staff training sessions.* Serve as a project advocate to generate enthusiasm and excitement for the change.* Perform additional responsibilities as assigned.**Knowledge, Skills & Abilities:*** Proficient computer and typing skills.* Knowledge in general medical terminology, orthopedic conditions and treatments, and clinical workflows unique to an independent musculoskeletal practice.* Organizational skills with focus on tracking end user performance and improving workflows with use of the EMR.* Skill in establishing and maintaining effective working relationships with physicians, physician assistants, nurse practitioners, physical therapists, occupational therapists, office managers, and clinical staff.* Ability to communicate effectively, both verbally and in writing.* Ability to work in a fast-paced environment Ability to provide reliable transportation.**Physical Requirements:*** Sitting: Rarely* Standing: Frequently* Walking: Frequently* Climbing: Rarely* Bending/stooping: Frequently* Kneeling/crouching: Frequently* Reaching overhead: Rarley* Using full range of motion: Frequently* Lifting+ Light up to 20 lbs: Frequently+ Medium 21-50 lbs: Rarely+ Heavy 51 lbs+: Rarely* Carrying objects: Frequently* Pushing/pulling: Frequently* Fine motor skills/dexterity: Frequently* Visual acuity: Continuously* Hearing ability: Continuously* Speaking clearly: Continuously* Working in confined spaces: Rarely* Exposure to outdoor elements: Rarely* Exposure to noise: Frequently* Exposure to infectious materials/radiation: Rarely* Use of personal protective equipment: Frequently* Operating office equipment: computer, keyboard, mouse, copier, printer, fax, phone, headset: Continuously* Operating vehicles, large equipment or machinery: Rarely* Set-up and work in an ergonomic, distraction-free home office: NoneThis organization participates in e-Verify. Esta organización participa en e-Verify.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. #J-18808-Ljbffr
Herndontime type:
Full timeposted on:
Posted 11 Days Agojob requisition id:
JR100338At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.**Primary Functions & Responsibilities:*** Job training for new team members, utilizing standard workflows as developed through clinical operations.* Gain a detailed understanding of Epic to maximize the benefits of the electronic health record (EHR) for workflows in the department.* Assist in rolling out standard workflows as developed.* Monitor end user workflows to identify trends in efficiency with use of Epic Report technical or end user issues to the analyst team using the ServiceNow helpdesk ticketing system.* Assist analyst team with resolving end user reported issues by providing onsite outreach.* Recommend enhancements to end user workflows.* Serve as a resource for staff using Epic applications and workflows in their assigned support areas by being approachable and available.* Assist with scheduling and setting up workspace for Epic training courses for staff within assigned region.* Assist with ongoing individual staff training sessions.* Serve as a project advocate to generate enthusiasm and excitement for the change.* Perform additional responsibilities as assigned.**Knowledge, Skills & Abilities:*** Proficient computer and typing skills.* Knowledge in general medical terminology, orthopedic conditions and treatments, and clinical workflows unique to an independent musculoskeletal practice.* Organizational skills with focus on tracking end user performance and improving workflows with use of the EMR.* Skill in establishing and maintaining effective working relationships with physicians, physician assistants, nurse practitioners, physical therapists, occupational therapists, office managers, and clinical staff.* Ability to communicate effectively, both verbally and in writing.* Ability to work in a fast-paced environment Ability to provide reliable transportation.**Physical Requirements:*** Sitting: Rarely* Standing: Frequently* Walking: Frequently* Climbing: Rarely* Bending/stooping: Frequently* Kneeling/crouching: Frequently* Reaching overhead: Rarley* Using full range of motion: Frequently* Lifting+ Light up to 20 lbs: Frequently+ Medium 21-50 lbs: Rarely+ Heavy 51 lbs+: Rarely* Carrying objects: Frequently* Pushing/pulling: Frequently* Fine motor skills/dexterity: Frequently* Visual acuity: Continuously* Hearing ability: Continuously* Speaking clearly: Continuously* Working in confined spaces: Rarely* Exposure to outdoor elements: Rarely* Exposure to noise: Frequently* Exposure to infectious materials/radiation: Rarely* Use of personal protective equipment: Frequently* Operating office equipment: computer, keyboard, mouse, copier, printer, fax, phone, headset: Continuously* Operating vehicles, large equipment or machinery: Rarely* Set-up and work in an ergonomic, distraction-free home office: NoneThis organization participates in e-Verify. Esta organización participa en e-Verify.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. #J-18808-Ljbffr