Pace Industries, LLC
Manufacturing Client Services Coordinator (ISO-Compliant Order Processing)
Pace Industries, LLC, North Billerica, Massachusetts, us, 01862
Manufacturing Client Services Coordinator (ISO‑Compliant Order Processing)
Grow with Pace — a leader in die casting and engineering solutions. As a Manufacturing Client Services Coordinator, you’ll own the order lifecycle and keep customers informed at every step while upholding ISO‑aligned procedures.
Base pay range
– $23.00/hr - $36.00/hr
Benefits
$23.00 - $36.00 Hourly
Benefits: Medical, Dental, Vision, Life Insurance, and more
401(k) with company match
PTO plus 11 paid company holidays
Monday–Friday schedule (shorter day on Friday)
Tuition reimbursement and paid company training
Real opportunities for advancement
Responsibilities
Serve as a primary point of contact: answer calls, greet visitors, and manage filing
Enter and maintain orders, apply changes, and process cancellations per Customer Service Procedures and SOPs consistent with ISO requirements
Review and communicate order and delivery status to customers and internal teams
Provide certificates, proof of deliveries, back‑order details, samples, and real‑time status updates
Handle challenging communications (extended backorders, notifications, credit holds) with professionalism; de‑escalate concerns through active listening
Navigate customer portals to retrieve/download documentation
Support cross‑functional office tasks for other departments as needed
Qualifications
Microsoft Office proficiency; 40–45 wpm typing speed; database and spreadsheet creation/maintenance
Clear written and verbal communication; polished phone presence diplomacy and negotiation abilities
Listening and stress‑management skills; team‑first mindset with independent work style
Organization, filing, record keeping, planning, and strong attention to detail
Ability to multi‑task and manage time effectively
High school diploma or GED
1–2 years in an office environment
Physical requirements
Lift/move boxes or files up to 25 lbs occasionally
Ascend/descend stairs as needed
Sit, stand, walk, climb, stoop, and kneel
Make your next move: Apply online at paceind.com and help us deliver best‑in‑class manufacturing experiences as we continue our journey to be the premier die casting manufacturer and engineering solutions supplier worldwide.
Seniority level:
Entry level •
Employment type:
Full‑time •
Business Development and Sales
•
Manufacturing
#J-18808-Ljbffr
Base pay range
– $23.00/hr - $36.00/hr
Benefits
$23.00 - $36.00 Hourly
Benefits: Medical, Dental, Vision, Life Insurance, and more
401(k) with company match
PTO plus 11 paid company holidays
Monday–Friday schedule (shorter day on Friday)
Tuition reimbursement and paid company training
Real opportunities for advancement
Responsibilities
Serve as a primary point of contact: answer calls, greet visitors, and manage filing
Enter and maintain orders, apply changes, and process cancellations per Customer Service Procedures and SOPs consistent with ISO requirements
Review and communicate order and delivery status to customers and internal teams
Provide certificates, proof of deliveries, back‑order details, samples, and real‑time status updates
Handle challenging communications (extended backorders, notifications, credit holds) with professionalism; de‑escalate concerns through active listening
Navigate customer portals to retrieve/download documentation
Support cross‑functional office tasks for other departments as needed
Qualifications
Microsoft Office proficiency; 40–45 wpm typing speed; database and spreadsheet creation/maintenance
Clear written and verbal communication; polished phone presence diplomacy and negotiation abilities
Listening and stress‑management skills; team‑first mindset with independent work style
Organization, filing, record keeping, planning, and strong attention to detail
Ability to multi‑task and manage time effectively
High school diploma or GED
1–2 years in an office environment
Physical requirements
Lift/move boxes or files up to 25 lbs occasionally
Ascend/descend stairs as needed
Sit, stand, walk, climb, stoop, and kneel
Make your next move: Apply online at paceind.com and help us deliver best‑in‑class manufacturing experiences as we continue our journey to be the premier die casting manufacturer and engineering solutions supplier worldwide.
Seniority level:
Entry level •
Employment type:
Full‑time •
Business Development and Sales
•
Manufacturing
#J-18808-Ljbffr