ENGIE Group
About
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Your employment will be held by a third-party company of ENGIE’s choosing.
Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration
Six Months
Compensation
Pay Rate: $30.00/hr.
Location
Houston
What You Can Expect Responsible for managing and executing collection activities to ensure timely recovery of outstanding debt owed to ENGIE Resources. This role requires strong communication, analytical, and organizational skills to handle complex customer accounts, legal processes, and internal coordination while maintaining a high level of professionalism and compliance.
Specialize in the collection of outstanding balances and term fees
Address escalated customer collection issues from the Customer Care Center
Maintain accurate notes of collection activities in billing and collection systems
Review new bankruptcy filings and monitor ongoing cases
Prepare legal documentation packages and oversee case tracking
Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
Set up and monitor Deferred Payment Plans (DPP)
Generate and review reports, including Unallocated Invoice Report and WOW Report
Provide monthly reports and other metrics as required by management
Suggest enhancements to collection policies and procedures to improve customer experience
Recommend process improvements to streamline collection activities
Ensure compliance with market rules and recommend customer drops when necessary
Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
Act as backup to Analyst when Senior Analyst is out of office
Support team initiatives and contribute to a collaborative work environment
Manage service changes related to non-payment, including:
Disconnects
Reconnects
Move-outs
Ensure all transactions are processed accurately and in compliance with company policies and market rules
Coordinate with internal teams to resolve any issues tied to non-payment service changes
What You’ll Bring
Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
Bankruptcy experience preferred but not required
Preferably 3 years High Volume corporate Collections experience
Minimum 5 years business experience Knowledge of Billing and Collections procedures
Self‑motivated without assistance from Manager
Proficiency with standard office software packages
Exceptional communication, listening, and problem‑solving skills
Strong attention to detail and ability to manage multiple priorities
Ability to handle stressful situations and maintain composure
Proficiency in market rules related to collection procedures
Experience with legal documentation and case tracking preferred
Strong organizational and reporting skills
This role is eligible for our hybrid work policy
Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE? ENGIE North America isn’t just participating in the Zero‑Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA‑ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Business Unit Supply & Energy Management
Division BP B2B US
Professional Experience Skilled ( >3 experience
Education Level Bachelor’s Degree
Company Name ENGIE North America
#J-18808-Ljbffr
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Do not sell or share my personal information
Your employment will be held by a third-party company of ENGIE’s choosing.
Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration
Six Months
Compensation
Pay Rate: $30.00/hr.
Location
Houston
What You Can Expect Responsible for managing and executing collection activities to ensure timely recovery of outstanding debt owed to ENGIE Resources. This role requires strong communication, analytical, and organizational skills to handle complex customer accounts, legal processes, and internal coordination while maintaining a high level of professionalism and compliance.
Specialize in the collection of outstanding balances and term fees
Address escalated customer collection issues from the Customer Care Center
Maintain accurate notes of collection activities in billing and collection systems
Review new bankruptcy filings and monitor ongoing cases
Prepare legal documentation packages and oversee case tracking
Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
Set up and monitor Deferred Payment Plans (DPP)
Generate and review reports, including Unallocated Invoice Report and WOW Report
Provide monthly reports and other metrics as required by management
Suggest enhancements to collection policies and procedures to improve customer experience
Recommend process improvements to streamline collection activities
Ensure compliance with market rules and recommend customer drops when necessary
Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
Act as backup to Analyst when Senior Analyst is out of office
Support team initiatives and contribute to a collaborative work environment
Manage service changes related to non-payment, including:
Disconnects
Reconnects
Move-outs
Ensure all transactions are processed accurately and in compliance with company policies and market rules
Coordinate with internal teams to resolve any issues tied to non-payment service changes
What You’ll Bring
Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
Bankruptcy experience preferred but not required
Preferably 3 years High Volume corporate Collections experience
Minimum 5 years business experience Knowledge of Billing and Collections procedures
Self‑motivated without assistance from Manager
Proficiency with standard office software packages
Exceptional communication, listening, and problem‑solving skills
Strong attention to detail and ability to manage multiple priorities
Ability to handle stressful situations and maintain composure
Proficiency in market rules related to collection procedures
Experience with legal documentation and case tracking preferred
Strong organizational and reporting skills
This role is eligible for our hybrid work policy
Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE? ENGIE North America isn’t just participating in the Zero‑Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA‑ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Business Unit Supply & Energy Management
Division BP B2B US
Professional Experience Skilled ( >3 experience
Education Level Bachelor’s Degree
Company Name ENGIE North America
#J-18808-Ljbffr