ENGIE Group
Your employment will be held by a third-party company of ENGIE’s choosing.
Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration: Six Months
Compensation: Pay Rate: $22.00/hr.
Location: Houston
What You Can Expect ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment.
Please note: This position is fully on-site. Hybrid work may be available after converting to a full-time ENGIE employee.
Answer customer calls and assist with billing, account updates, and portal access
Make outbound calls to resolve issues or follow up on customer needs
Process payments, refunds, and service tickets
Route new and renewal sales inquiries to the appropriate team
Provide friendly, professional, and accurate customer support
Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly
Share customer insights to help improve processes and retention
What You’ll Bring
1–3 years of call center experience (required)
REP/energy industry experience (ERCOT or other markets) preferred
Strong verbal, written, and customer communication skills
Ability to type 40+ WPM and navigate multiple systems simultaneously
Proficiencywith Outlook, Word, Excel, and CRM platforms
Ability to multitask and stay organized in a high-volume environment
Reliable attendance; ability to work occasional overtime
This role is eligible for our hybrid work policy
Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE? ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Business Unit: Supply & Energy Management
Division: BP B2B US
Professional Experience: Skilled ( >3 experience
Education Level: High School Diploma/GED/A Levels
Company Name: ENGIE North America
#J-18808-Ljbffr
Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration: Six Months
Compensation: Pay Rate: $22.00/hr.
Location: Houston
What You Can Expect ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment.
Please note: This position is fully on-site. Hybrid work may be available after converting to a full-time ENGIE employee.
Answer customer calls and assist with billing, account updates, and portal access
Make outbound calls to resolve issues or follow up on customer needs
Process payments, refunds, and service tickets
Route new and renewal sales inquiries to the appropriate team
Provide friendly, professional, and accurate customer support
Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly
Share customer insights to help improve processes and retention
What You’ll Bring
1–3 years of call center experience (required)
REP/energy industry experience (ERCOT or other markets) preferred
Strong verbal, written, and customer communication skills
Ability to type 40+ WPM and navigate multiple systems simultaneously
Proficiencywith Outlook, Word, Excel, and CRM platforms
Ability to multitask and stay organized in a high-volume environment
Reliable attendance; ability to work occasional overtime
This role is eligible for our hybrid work policy
Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE? ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Business Unit: Supply & Energy Management
Division: BP B2B US
Professional Experience: Skilled ( >3 experience
Education Level: High School Diploma/GED/A Levels
Company Name: ENGIE North America
#J-18808-Ljbffr