The DeHayes Group
Commercial Lines Customer Service Agent
The DeHayes Group, Fort Wayne, Indiana, United States, 46804
About The DeHayes Group
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines have made it the largest locally owned insurance agency in Northeast Indiana. We offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services, representing over 40 carriers and serving more than 1,300 businesses and 1,800 households, including more than 19,000 lives. Primary Role
The Commercial Lines Customer Service Agent (CSA) is responsible for the day‑to‑day servicing and maintenance of assigned commercial insurance accounts, supporting new business and renewals while delivering a high level of client service and satisfaction. Key Responsibilities
Market and place commercial lines new business and renewal accounts. Maintain and service assigned accounts, ensuring accuracy and timeliness. Update insurance applications and gather underwriting information, including loss runs. Prepare and issue proposals, binders, auto ID cards, and renewal certificates. Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures. Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience. Qualifications
Active Indiana Property & Casualty license required Minimum of 5 years of commercial insurance brokerage or equivalent experience Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency Experience with real estate and contracting accounts is highly preferred Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems Excellent time management, organizational and verbal and written communication skills High level of self‑motivation and ability to work independently Strong attention to detail and accuracy Strong mathematical aptitude preferred Hours
Monday – Friday, 8:00 am to 4:30 pm Office Location
11118 Coldwater Road, Fort Wayne, IN 46845 Benefits
Competitive Compensation Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies
Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made. Seniority Level
Associate Employment Type
Full‑time
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The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines have made it the largest locally owned insurance agency in Northeast Indiana. We offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services, representing over 40 carriers and serving more than 1,300 businesses and 1,800 households, including more than 19,000 lives. Primary Role
The Commercial Lines Customer Service Agent (CSA) is responsible for the day‑to‑day servicing and maintenance of assigned commercial insurance accounts, supporting new business and renewals while delivering a high level of client service and satisfaction. Key Responsibilities
Market and place commercial lines new business and renewal accounts. Maintain and service assigned accounts, ensuring accuracy and timeliness. Update insurance applications and gather underwriting information, including loss runs. Prepare and issue proposals, binders, auto ID cards, and renewal certificates. Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures. Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience. Qualifications
Active Indiana Property & Casualty license required Minimum of 5 years of commercial insurance brokerage or equivalent experience Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency Experience with real estate and contracting accounts is highly preferred Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems Excellent time management, organizational and verbal and written communication skills High level of self‑motivation and ability to work independently Strong attention to detail and accuracy Strong mathematical aptitude preferred Hours
Monday – Friday, 8:00 am to 4:30 pm Office Location
11118 Coldwater Road, Fort Wayne, IN 46845 Benefits
Competitive Compensation Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies
Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made. Seniority Level
Associate Employment Type
Full‑time
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