Mount Sinai Medical Center
Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - MSH - Full-Time
Mount Sinai Medical Center, New York, New York, us, 10261
Description
The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The Capacity Management Analyst I will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The Capacity Management Analyst I is responsible for the implementation of new decision support systems and modifications to existing systems. The Capacity Management Analyst I is also responsible for the application configuration, go‑live support, and on‑going client support. He/she works on multiple projects concurrently. The Capacity Management Analyst I provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic‑powered solutions which will optimize patient access across the Ambulatory enterprise.
Responsibilities
Build, test, and implement decision support across various specialties in Ambulatory. Maintain decision support system accuracy for Access Centers.
Intimate knowledge of Epic Cadence and advanced scheduling methodology.
Pro‑actively assist with escalated operational management and client issues. Be a resource for stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
Provide consultative services to clients regarding desired outcomes and offer recommendations/solutions for Cadence‑related scheduling concerns, including decision support system and/or template management.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory, and DTP. Support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify improvement areas to increase scheduler accuracy and efficiency.
Assess impact of day‑to‑day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards.
Implement and innovate processes which drive accuracy and operational efficiency to provide the highest level of client service.
Successfully complete all Advanced Scheduling assigned tasks and projects in a timely manner.
Track and trend performance data. Quickly identify trends to resolve issues before causing a disruption in service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization subject‑matter expert.
Qualifications
Education requirements: Bachelor’s degree preferred (or high school degree with equivalent knowledge, skills, and experience).
Experience requirements: 1‑2 years healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic knowledge (Cadence, Prelude, etc.).
Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred).
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,885.00 – $98,827.00 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
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Responsibilities
Build, test, and implement decision support across various specialties in Ambulatory. Maintain decision support system accuracy for Access Centers.
Intimate knowledge of Epic Cadence and advanced scheduling methodology.
Pro‑actively assist with escalated operational management and client issues. Be a resource for stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
Provide consultative services to clients regarding desired outcomes and offer recommendations/solutions for Cadence‑related scheduling concerns, including decision support system and/or template management.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory, and DTP. Support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify improvement areas to increase scheduler accuracy and efficiency.
Assess impact of day‑to‑day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards.
Implement and innovate processes which drive accuracy and operational efficiency to provide the highest level of client service.
Successfully complete all Advanced Scheduling assigned tasks and projects in a timely manner.
Track and trend performance data. Quickly identify trends to resolve issues before causing a disruption in service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization subject‑matter expert.
Qualifications
Education requirements: Bachelor’s degree preferred (or high school degree with equivalent knowledge, skills, and experience).
Experience requirements: 1‑2 years healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic knowledge (Cadence, Prelude, etc.).
Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred).
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,885.00 – $98,827.00 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
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