Mount Sinai Morningside
Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Ho
Mount Sinai Morningside, New York, New York, us, 10261
Capacity Management Analyst II - HSO AMB CAPACITY MGMT & ACCESS - Mount Sinai Hospital
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Capacity Management Analyst II
role at
Mount Sinai Morningside . The Capacity Management Analyst II brings proficiency and innovation in applying knowledge of clinical and business requirements, with technical skills to implement advanced scheduling capabilities, and takes ownership of project builds to bring to successful completion. The analyst will be a subject matter expert (SME) in Epic Cadence, client and Access Center operational workflows. Responsibilities include decision support for system design, advanced template management, design and development of Epic Decision Trees, application configuration, go‑live support, and ongoing client support. The analyst works collaboratively with the Capacity Management Team to successfully complete assigned tasks, providing mentorship when applicable.
Responsibilities
Lead designated Capacity Management initiatives: plan and execute advanced template management requests, responsible for advanced scheduling decision support for specialties across Ambulatory. Maintain decision support for accuracy of scheduling by Access Center.
Maintain intimate knowledge of Epic Cadence and advanced scheduling methodology. Proficient knowledge of analytical frameworks, departmental operations and key stakeholders.
Serve as external point of contact for solving operational and client issues. Assist stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations/solutions to Cadence‑related scheduling concerns, including decision support system and/or template management.
Support centralized template design and management for provider schedules, ensuring continuous alignment of ambulatory scheduling templates to meet patient demand.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. Audit and provide feedback on template build activities.
Assess impact of day‑to‑day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. Collaborate with interdepartmental teams and end‑users to ensure proficiency.
Implement and innovate processes which drive accuracy and operational efficiency to provide highest level of client service. Continuously evaluate and improve existing processes to optimize performance.
Successfully implement and execute end‑user advanced template strategy, including assigned tasks and projects in a timely manner. Manage multiple template optimization requests.
Analyze, track and trend performance data. Quickly identify trends and elevate concerns to key stakeholders to resolve issues prior to causing a disruption in client service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization subject matter expert (SME). Strong verbal and written communication skills.
Qualifications
Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience).
2‑3 years of healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic proficiency (Cadence, Prelude, etc.).
Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred).
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 – $108,709.00 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.
Employer Description Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status or any other characteristic protected by law. We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
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Capacity Management Analyst II
role at
Mount Sinai Morningside . The Capacity Management Analyst II brings proficiency and innovation in applying knowledge of clinical and business requirements, with technical skills to implement advanced scheduling capabilities, and takes ownership of project builds to bring to successful completion. The analyst will be a subject matter expert (SME) in Epic Cadence, client and Access Center operational workflows. Responsibilities include decision support for system design, advanced template management, design and development of Epic Decision Trees, application configuration, go‑live support, and ongoing client support. The analyst works collaboratively with the Capacity Management Team to successfully complete assigned tasks, providing mentorship when applicable.
Responsibilities
Lead designated Capacity Management initiatives: plan and execute advanced template management requests, responsible for advanced scheduling decision support for specialties across Ambulatory. Maintain decision support for accuracy of scheduling by Access Center.
Maintain intimate knowledge of Epic Cadence and advanced scheduling methodology. Proficient knowledge of analytical frameworks, departmental operations and key stakeholders.
Serve as external point of contact for solving operational and client issues. Assist stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations/solutions to Cadence‑related scheduling concerns, including decision support system and/or template management.
Support centralized template design and management for provider schedules, ensuring continuous alignment of ambulatory scheduling templates to meet patient demand.
Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
Provide go‑live and roll‑out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality.
Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. Audit and provide feedback on template build activities.
Assess impact of day‑to‑day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. Collaborate with interdepartmental teams and end‑users to ensure proficiency.
Implement and innovate processes which drive accuracy and operational efficiency to provide highest level of client service. Continuously evaluate and improve existing processes to optimize performance.
Successfully implement and execute end‑user advanced template strategy, including assigned tasks and projects in a timely manner. Manage multiple template optimization requests.
Analyze, track and trend performance data. Quickly identify trends and elevate concerns to key stakeholders to resolve issues prior to causing a disruption in client service delivery.
Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
Frequent engagement with Capacity Management leadership as an access and scheduling optimization subject matter expert (SME). Strong verbal and written communication skills.
Qualifications
Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience).
2‑3 years of healthcare experience in an outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems.
Epic proficiency (Cadence, Prelude, etc.).
Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred).
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 – $108,709.00 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.
Employer Description Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status or any other characteristic protected by law. We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
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