Mountain America Credit Union
# **Please reference the schedule and minimum qualifications listed below before applying.**If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.# **Job Summary**The Machine Fleet Strategist oversees the operation, maintenance, and optimization of the company’s fleet of machines, including ATMs, teller cash recyclers (TCR’s), coin counting machines, cash advance and instant issue card machines. This role ensures efficient machine utilization, manages life cycles and upgrades, and coordinates with internal teams and vendors to support business needs. Responsibilities also include compliance, procurement, reporting, and contributing to strategic planning through data-driven insights and product management practices such as backlog development and roadmap alignment.# **Job Description****LOCATION**Mountain America Center - In Office:9800 S Monroe St
Sandy, UT 84070**SCHEDULE**Full TimeTo be effective, an individual must be able to perform each job duty successfully:**Fleet Management*** Oversee the acquisition, maintenance, and disposal of fleet machines, including ATMs, teller cash recyclers (TCR’s), coin counting machines, cash advance and instant issue card machines.* Develop and implement maintenance schedules to ensure optimal performance and longevity of machines.* Manage machine model life cycles, including upgrades and technology updates.* Coordinate with suppliers and vendors for machine procurement and repairs.* Monitor machine usage and performance to ensure efficient operation.* Manage machine inventory and ensure accurate record-keeping.* Align machine deployment with broader business strategy.* Utilize strategic planning tools and data-driven deployment decisions.**Operational Efficiency*** Plan and optimize machine deployment to meet operational requirements, including new machine installations for branch openings and updates, as well as removing machines for branch closures and updates.* Implement strategies to reduce machine downtime and improve productivity.* Conduct regular inspections and audits to ensure compliance with safety and operational standards.* Utilize telematics and other technologies to track machine performance and usage.* Use analytics to monitor performance and predict maintenance needs.* Encourage the use of data analytic tools for performance tracking.**Compliance and Reporting*** Ensure all machines comply with relevant regulations and standards.* Prepare and submit reports on fleet performance, maintenance activities, and compliance.* Maintain up-to-date records of machine licenses, registrations, and insurance.* Emphasize regulatory compliance and risk mitigation.* Knowledge of PCI compliance and ADA standards is desirable.**Server, Software, and Hardware Management*** Oversee server management to ensure reliable operation of machine-related systems.* Manage software updates and maintenance for all machines.* Handle hardware management, including parts and supplies inventory.* Manage IoT-enabled devices and automated update systems.* Experience with remote diagnostics and financial tech ecosystems is a plus.**Core System Maintenance*** Serve as the primary contact for core system maintenance related to machines, ensuring system reliability and performance.**Additional Responsibilities Including Product and Project Management*** Develop and manage the fleet budget, including forecasting and cost control.* Implement continuous process improvement initiatives (e.g., Lean, Six Sigma).* Collaborate with other departments to align fleet operations with overall business goals.* Handle emergency repairs and urgent maintenance needs.* Evaluate and implement new technologies to enhance fleet management.* Emphasize continuous improvement methodologies.* Strong emphasis on cross-functional teamwork.* Examples of vendor negotiation and interdepartmental coordination are valuable.* Build and maintain a product backlog of machine-related enhancements and features.* Prioritize backlog items based on business impact and feasibility.* Collaborate with stakeholders to ensure prioritized items are included in the technology roadmap.**KNOWLEDGE, SKILLS, and ABILITIES**
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**Experience**
Five years of similar or related machine fleet management experience within the financial industry. Experience with product development and/or project management is preferred.**Education**
Bachelor’s degree in Business, Information Technology, or related field. Or, 4 additional years of experience within the financial industry supporting payment operations programs.**Computer/Office Equipment Skills**
Basic computer operating skills. Advanced skills in Microsoft Office (Outlook, Word, Excel), must have a good knowledge and confidence in working with financial institution core systems.**Managerial Responsibility**
No direct manager responsibility.**Other Skills and Abilities**
The ideal candidate for the Machine Fleet Strategist position should possess strong analytical and problem-solving skills to effectively manage and optimize the fleet's performance. Excellent communication and interpersonal abilities are essential for collaborating with team members, suppliers, and other departments. Proficiency in using fleet management software and telematics systems is preferred, along with a solid understanding of relevant regulations and industry standards. The candidate should be detail-oriented, capable of multitasking, and adept at managing time efficiently. Familiarity with financial management and budgeting, as well as experience with continuous process improvement methodologies like Lean or Six Sigma, is highly desirable. Experience with product management practices such as backlog grooming, prioritization, and roadmap planning is a strong plus.**PHYSICAL ABILITIES / WORKING CONDITIONS****Physical Demands**
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently**Vision Requirements**
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)**Weight Lifted or Force Exerted**
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally#LI-PN1Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.Follow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr
Sandy, UT 84070**SCHEDULE**Full TimeTo be effective, an individual must be able to perform each job duty successfully:**Fleet Management*** Oversee the acquisition, maintenance, and disposal of fleet machines, including ATMs, teller cash recyclers (TCR’s), coin counting machines, cash advance and instant issue card machines.* Develop and implement maintenance schedules to ensure optimal performance and longevity of machines.* Manage machine model life cycles, including upgrades and technology updates.* Coordinate with suppliers and vendors for machine procurement and repairs.* Monitor machine usage and performance to ensure efficient operation.* Manage machine inventory and ensure accurate record-keeping.* Align machine deployment with broader business strategy.* Utilize strategic planning tools and data-driven deployment decisions.**Operational Efficiency*** Plan and optimize machine deployment to meet operational requirements, including new machine installations for branch openings and updates, as well as removing machines for branch closures and updates.* Implement strategies to reduce machine downtime and improve productivity.* Conduct regular inspections and audits to ensure compliance with safety and operational standards.* Utilize telematics and other technologies to track machine performance and usage.* Use analytics to monitor performance and predict maintenance needs.* Encourage the use of data analytic tools for performance tracking.**Compliance and Reporting*** Ensure all machines comply with relevant regulations and standards.* Prepare and submit reports on fleet performance, maintenance activities, and compliance.* Maintain up-to-date records of machine licenses, registrations, and insurance.* Emphasize regulatory compliance and risk mitigation.* Knowledge of PCI compliance and ADA standards is desirable.**Server, Software, and Hardware Management*** Oversee server management to ensure reliable operation of machine-related systems.* Manage software updates and maintenance for all machines.* Handle hardware management, including parts and supplies inventory.* Manage IoT-enabled devices and automated update systems.* Experience with remote diagnostics and financial tech ecosystems is a plus.**Core System Maintenance*** Serve as the primary contact for core system maintenance related to machines, ensuring system reliability and performance.**Additional Responsibilities Including Product and Project Management*** Develop and manage the fleet budget, including forecasting and cost control.* Implement continuous process improvement initiatives (e.g., Lean, Six Sigma).* Collaborate with other departments to align fleet operations with overall business goals.* Handle emergency repairs and urgent maintenance needs.* Evaluate and implement new technologies to enhance fleet management.* Emphasize continuous improvement methodologies.* Strong emphasis on cross-functional teamwork.* Examples of vendor negotiation and interdepartmental coordination are valuable.* Build and maintain a product backlog of machine-related enhancements and features.* Prioritize backlog items based on business impact and feasibility.* Collaborate with stakeholders to ensure prioritized items are included in the technology roadmap.**KNOWLEDGE, SKILLS, and ABILITIES**
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**Experience**
Five years of similar or related machine fleet management experience within the financial industry. Experience with product development and/or project management is preferred.**Education**
Bachelor’s degree in Business, Information Technology, or related field. Or, 4 additional years of experience within the financial industry supporting payment operations programs.**Computer/Office Equipment Skills**
Basic computer operating skills. Advanced skills in Microsoft Office (Outlook, Word, Excel), must have a good knowledge and confidence in working with financial institution core systems.**Managerial Responsibility**
No direct manager responsibility.**Other Skills and Abilities**
The ideal candidate for the Machine Fleet Strategist position should possess strong analytical and problem-solving skills to effectively manage and optimize the fleet's performance. Excellent communication and interpersonal abilities are essential for collaborating with team members, suppliers, and other departments. Proficiency in using fleet management software and telematics systems is preferred, along with a solid understanding of relevant regulations and industry standards. The candidate should be detail-oriented, capable of multitasking, and adept at managing time efficiently. Familiarity with financial management and budgeting, as well as experience with continuous process improvement methodologies like Lean or Six Sigma, is highly desirable. Experience with product management practices such as backlog grooming, prioritization, and roadmap planning is a strong plus.**PHYSICAL ABILITIES / WORKING CONDITIONS****Physical Demands**
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently**Vision Requirements**
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)**Weight Lifted or Force Exerted**
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally#LI-PN1Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.Follow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr