Hybrid AI Experience Strategist: Chat & Voice CX

A financial service organization in Cicero, NY seeks an experienced leader to develop and enhance AI-driven member service tools including chatbot and voice systems. As a key position within the team, the role requires 5-8 years in call center operations and a strong analytical mindset to optimize interactions. The ideal candidate will thrive in a collaborative environment, ensuring that AI tools meet member needs and enhance experiences. The position is hybrid, requiring on-site reporting at least 2 days a week, and offers a competitive salary range of $70,544 - $88,180. #J-18808-Ljbffr