First Mid
Full Time Universal Banker/Teller I (Bilingual)
First Mid, Janesville, Wisconsin, United States, 53546
Full Time Universal Banker/Teller I (Bilingual) at First Mid
Base salary is one component of our Total Rewards program. Additional compensation may include discretionary short‑term incentives such as bonus, incentives, and/or commission. Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401(k) plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood by building personalized relationships and creating customized solutions based on their needs. We seek to create clients for life while adhering to our core values and service standards.
Responsibilities
Create a quality service experience by ensuring timely resolution of customer needs and overall customer satisfaction.
Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
Process transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional requested transactions.
Obtain manager assistance for suspicious transactions.
Seek management approval for transactions outside authorized limits.
Adhere to all bank compliance, security, and operational policies and procedures.
Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
Open accounts, including checking, savings, safe deposit box, and basic business accounts.
Perform changes to existing accounts as requested by customers.
Proactively seek ways to improve processes that enhance the customer experience and communicate ideas to branch management.
Approve safe deposit box holders entry when applicable.
Maintain professional appearance and conduct per the Employee Handbook.
Protect customer confidentiality.
Participate in bank promotions, external community events, and promotional activities.
Work in other First Mid Banking centers as required.
Complete other specified duties as assigned.
Sales Activities
Develop and maintain relationships with business partners.
Build strong relationships with customers.
Educate and encourage customers to use alternate delivery systems such as ATM, debit card, online, and mobile banking.
Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, and other learning opportunities.
Identify growth opportunities to cross‑sell products and make referrals to appropriate business lines.
Consistently meet or exceed established sales goals for the position.
Qualifications
High School Diploma or GED required.
1+ year of customer service and cash handling experience and/or experience in a financial institution preferred.
Previous sales experience preferred.
Successfully complete required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.
Skills
Proficient use of Microsoft Office and computer applications.
Bilingual Spanish and English preferred.
Total Rewards
Competitive health, dental, and vision coverage with HSA match.
401(k) with employer match and Employee Stock Purchase Plan.
Generous PTO, paid holidays, and parental leave.
Tuition reimbursement and performance‑based bonuses.
Visit the Total Rewards page to see our full list of benefits.
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state‑protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Location: Poplar Grove, IL ($18.00‑$21.00). Posted 19 hours ago.
#J-18808-Ljbffr
Base salary is one component of our Total Rewards program. Additional compensation may include discretionary short‑term incentives such as bonus, incentives, and/or commission. Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401(k) plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood by building personalized relationships and creating customized solutions based on their needs. We seek to create clients for life while adhering to our core values and service standards.
Responsibilities
Create a quality service experience by ensuring timely resolution of customer needs and overall customer satisfaction.
Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
Process transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional requested transactions.
Obtain manager assistance for suspicious transactions.
Seek management approval for transactions outside authorized limits.
Adhere to all bank compliance, security, and operational policies and procedures.
Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
Open accounts, including checking, savings, safe deposit box, and basic business accounts.
Perform changes to existing accounts as requested by customers.
Proactively seek ways to improve processes that enhance the customer experience and communicate ideas to branch management.
Approve safe deposit box holders entry when applicable.
Maintain professional appearance and conduct per the Employee Handbook.
Protect customer confidentiality.
Participate in bank promotions, external community events, and promotional activities.
Work in other First Mid Banking centers as required.
Complete other specified duties as assigned.
Sales Activities
Develop and maintain relationships with business partners.
Build strong relationships with customers.
Educate and encourage customers to use alternate delivery systems such as ATM, debit card, online, and mobile banking.
Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, and other learning opportunities.
Identify growth opportunities to cross‑sell products and make referrals to appropriate business lines.
Consistently meet or exceed established sales goals for the position.
Qualifications
High School Diploma or GED required.
1+ year of customer service and cash handling experience and/or experience in a financial institution preferred.
Previous sales experience preferred.
Successfully complete required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.
Skills
Proficient use of Microsoft Office and computer applications.
Bilingual Spanish and English preferred.
Total Rewards
Competitive health, dental, and vision coverage with HSA match.
401(k) with employer match and Employee Stock Purchase Plan.
Generous PTO, paid holidays, and parental leave.
Tuition reimbursement and performance‑based bonuses.
Visit the Total Rewards page to see our full list of benefits.
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state‑protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Location: Poplar Grove, IL ($18.00‑$21.00). Posted 19 hours ago.
#J-18808-Ljbffr