State of Tennessee
EMPLOYMENT PROGRAM SPECIALIST 3 - 12232025-73844
State of Tennessee, Nashville, Tennessee, United States
EMPLOYMENT PROGRAM SPECIALIST 3 - 12232025-73844
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Job Information Opening Date/Time: 12/23/2025 12:00AM Central Time
Closing Date/Time: 01/05/2026 11:59PM Central Time
Salary (Monthly): $4,057.00 - $6,099.00
Salary (Annually): $48,684.00 - $73,188.00
Job Type: Full-Time
City, State Location: Nashville, TN
Department: Labor and Workforce Development
Location of Position: Department of Labor & Workforce Development, Workforce Services Division, Davidson County
Working Title: Complaint System Representative
Hybrid (In office and Remote)
For more information, visit: https://www.tn.gov/workforce/careers.html
Qualifications
Graduation from an accredited college or university with a bachelor's degree in Human Services, Social Work, Business Administration, or a related field; or equivalent work experience.
A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.
Substitution of Experience for Education: Experience in a customer service‑related field such as social service, community development, and retail customer service may be substituted on a year‑for‑year basis.
Possession of a valid motor vehicle driver's license.
Overview Under general supervision, this position is responsible for engaging with individuals seeking support for their employment goals. The incumbent provides information on available services and supports Workforce Program staff members. This class differs from Emp Program Specialist 2 and 4 in scope and management responsibilities.
Responsibilities
Evaluate the customer and program information to identify the most suitable customized solution for each customer seeking services.
Engage in effective communication to establish connections with employers, community leaders, and groups to promote career‑centered services and create potential job opportunities.
Work collaboratively with employers to encourage them to post job announcements and gather feedback to improve recruitment outcomes.
Establish contact with employers and educational institutions to verify customer information for various programs, ensuring accuracy and alignment with industry standards.
Develop strategic partnerships with local organizations and community groups to enhance outreach efforts and create additional support networks of job seekers.
Employ electronic data, phone interviews, and in‑person interviews to gather comprehensive information regarding the customer's education, work skills, and abilities.
Acquire information necessary to determine customers' employment eligibility, which will help identify suitable programs and establish an appropriate point of contact.
Take complaints by completing necessary paperwork and escalating them to management.
Facilitate services within the Workforce Service division under Title III of the Wagner‑Peyser programs, ensuring customers receive appropriate support in their job search and workforce integration efforts.
Manage receipt of applications for multiple specialized programs, ensuring all necessary documentation is collected and processed accurately.
Organize and conduct workshops to support clients in achieving job readiness and ensuring compliance with program participation requirements.
Perform all other required duties as assigned.
Competencies (KSA's)
Customer Focus
Plans and Aligns
Organizational Savvy
Drives Vision and Purpose
Nimble Learning
Knowledges
Clerical
Customer and Personal Service
English Language
Administration and Management
Skills
Active Learning and Listening
Service Orientation
Critical Thinking
Coordination
Time Management
Abilities
Deductive Reasoning
Selective Attention
Written Comprehension
Information Ordering
Tools & Equipment
Laptop/Computer
Portable Printer, Scanner, and Monitor
Cell Phone
TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
Valid driver's license.
For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than four moving violations.
Please include your driver’s license information in the Licenses and Certifications section of your application. Agencies may allow an exception based on other factors.
Seniority level Entry level
Employment type Full-time
Job function Human Resources
Industries Government Administration
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Job Information Opening Date/Time: 12/23/2025 12:00AM Central Time
Closing Date/Time: 01/05/2026 11:59PM Central Time
Salary (Monthly): $4,057.00 - $6,099.00
Salary (Annually): $48,684.00 - $73,188.00
Job Type: Full-Time
City, State Location: Nashville, TN
Department: Labor and Workforce Development
Location of Position: Department of Labor & Workforce Development, Workforce Services Division, Davidson County
Working Title: Complaint System Representative
Hybrid (In office and Remote)
For more information, visit: https://www.tn.gov/workforce/careers.html
Qualifications
Graduation from an accredited college or university with a bachelor's degree in Human Services, Social Work, Business Administration, or a related field; or equivalent work experience.
A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.
Substitution of Experience for Education: Experience in a customer service‑related field such as social service, community development, and retail customer service may be substituted on a year‑for‑year basis.
Possession of a valid motor vehicle driver's license.
Overview Under general supervision, this position is responsible for engaging with individuals seeking support for their employment goals. The incumbent provides information on available services and supports Workforce Program staff members. This class differs from Emp Program Specialist 2 and 4 in scope and management responsibilities.
Responsibilities
Evaluate the customer and program information to identify the most suitable customized solution for each customer seeking services.
Engage in effective communication to establish connections with employers, community leaders, and groups to promote career‑centered services and create potential job opportunities.
Work collaboratively with employers to encourage them to post job announcements and gather feedback to improve recruitment outcomes.
Establish contact with employers and educational institutions to verify customer information for various programs, ensuring accuracy and alignment with industry standards.
Develop strategic partnerships with local organizations and community groups to enhance outreach efforts and create additional support networks of job seekers.
Employ electronic data, phone interviews, and in‑person interviews to gather comprehensive information regarding the customer's education, work skills, and abilities.
Acquire information necessary to determine customers' employment eligibility, which will help identify suitable programs and establish an appropriate point of contact.
Take complaints by completing necessary paperwork and escalating them to management.
Facilitate services within the Workforce Service division under Title III of the Wagner‑Peyser programs, ensuring customers receive appropriate support in their job search and workforce integration efforts.
Manage receipt of applications for multiple specialized programs, ensuring all necessary documentation is collected and processed accurately.
Organize and conduct workshops to support clients in achieving job readiness and ensuring compliance with program participation requirements.
Perform all other required duties as assigned.
Competencies (KSA's)
Customer Focus
Plans and Aligns
Organizational Savvy
Drives Vision and Purpose
Nimble Learning
Knowledges
Clerical
Customer and Personal Service
English Language
Administration and Management
Skills
Active Learning and Listening
Service Orientation
Critical Thinking
Coordination
Time Management
Abilities
Deductive Reasoning
Selective Attention
Written Comprehension
Information Ordering
Tools & Equipment
Laptop/Computer
Portable Printer, Scanner, and Monitor
Cell Phone
TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
Valid driver's license.
For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than four moving violations.
Please include your driver’s license information in the Licenses and Certifications section of your application. Agencies may allow an exception based on other factors.
Seniority level Entry level
Employment type Full-time
Job function Human Resources
Industries Government Administration
#J-18808-Ljbffr