State of Tennessee
LICENSING SPECIALIST 3 - 12312025-73994
State of Tennessee, Nashville, Tennessee, United States
Job Title: Administrative Secretary
Location: Tennessee Wildlife Resources Agency, Davidson County, Nashville, TN
Job Type: Full‑Time (On‑Site)
Opening Date/Time: 12/31/2025 12:00 AM Central Time
Closing Date/Time: 01/20/2026 11:59 PM Central Time
Salary Monthly: $4,057.00 - $6,099.00
Salary Annually: $48,684.00 - $73,188.00
Department: Wildlife Resources Division, Licensing
Overview Under direction, employees in this class coordinate quota hunt processes. An employee in this classification is responsible for complex duties including setting up, testing, and conducting draws for quota hunts. Employees in this classification will ensure that application processes work correctly, that results are verified, and permits are printed and provided to those selected. This classification is the advanced level of this series and differs from the Licensing Specialist 2 in that the latter is the working level of the series.
Responsibilities
Proofs all printed and online instruction and information pertaining to quota hunts. Coordinates with each hunt application process with Wildlife Management staff to ensure accuracy. Releases quota hunt information for advertisement, online posting, and/or printing prior to opening application date for each hunt.
Tests each aspect of the quota hunt program to verify proper functionality. Coordinates with licensing management and software vendor to correct any defects in programming prior to opening application date for each quota hunt.
Answer incoming phone calls and other customer inquiries related to quota hunt rules, application processes, and results. Assist customers with resolving issues in the application process.
Run validation tests to ensure draw functioned properly. Submit validated testing materials to obtain authorization for finalization. Publish drawing results.
Send notifications of draw results to applicants. Coordinate printing of permits for applicants selected through the draw process.
Assists licensing management with troubleshooting software system issues. Create trouble tickets for the vendor and monitor status of tickets and problem resolution.
Qualifications Education equivalent to graduation from a standard high school and experience equivalent to three years of full‑time increasingly responsible work in one or a combination of the following: customer service, software functionality testing, validation of software results, or detailed computer analysis and reporting.
Competencies
Customer Focus
Decision Quality
Organizational Savvy
Plans and Aligns
Instills Trust
Knowledges
Clerical
Customer and Personal Service
Sales and Marketing
Telecommunications
Information Technology
Skills
Coordination
Writing
Time Management
System Evaluation
Critical Thinking
Abilities
Deductive Reasoning
Problem Sensitivity
Speech Clarity
Written Comprehension
Oral Comprehension
Tools & Equipment
Computer
Telephone
Copier
Licensing Software Systems
TN Driver Standards
A valid driver's license
For the past five years, the candidate’s driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Driver's License Information Please include your Driver's License Information under the Licenses and Certifications section of your application.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Legal
Industries Government Administration
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Location: Tennessee Wildlife Resources Agency, Davidson County, Nashville, TN
Job Type: Full‑Time (On‑Site)
Opening Date/Time: 12/31/2025 12:00 AM Central Time
Closing Date/Time: 01/20/2026 11:59 PM Central Time
Salary Monthly: $4,057.00 - $6,099.00
Salary Annually: $48,684.00 - $73,188.00
Department: Wildlife Resources Division, Licensing
Overview Under direction, employees in this class coordinate quota hunt processes. An employee in this classification is responsible for complex duties including setting up, testing, and conducting draws for quota hunts. Employees in this classification will ensure that application processes work correctly, that results are verified, and permits are printed and provided to those selected. This classification is the advanced level of this series and differs from the Licensing Specialist 2 in that the latter is the working level of the series.
Responsibilities
Proofs all printed and online instruction and information pertaining to quota hunts. Coordinates with each hunt application process with Wildlife Management staff to ensure accuracy. Releases quota hunt information for advertisement, online posting, and/or printing prior to opening application date for each hunt.
Tests each aspect of the quota hunt program to verify proper functionality. Coordinates with licensing management and software vendor to correct any defects in programming prior to opening application date for each quota hunt.
Answer incoming phone calls and other customer inquiries related to quota hunt rules, application processes, and results. Assist customers with resolving issues in the application process.
Run validation tests to ensure draw functioned properly. Submit validated testing materials to obtain authorization for finalization. Publish drawing results.
Send notifications of draw results to applicants. Coordinate printing of permits for applicants selected through the draw process.
Assists licensing management with troubleshooting software system issues. Create trouble tickets for the vendor and monitor status of tickets and problem resolution.
Qualifications Education equivalent to graduation from a standard high school and experience equivalent to three years of full‑time increasingly responsible work in one or a combination of the following: customer service, software functionality testing, validation of software results, or detailed computer analysis and reporting.
Competencies
Customer Focus
Decision Quality
Organizational Savvy
Plans and Aligns
Instills Trust
Knowledges
Clerical
Customer and Personal Service
Sales and Marketing
Telecommunications
Information Technology
Skills
Coordination
Writing
Time Management
System Evaluation
Critical Thinking
Abilities
Deductive Reasoning
Problem Sensitivity
Speech Clarity
Written Comprehension
Oral Comprehension
Tools & Equipment
Computer
Telephone
Copier
Licensing Software Systems
TN Driver Standards
A valid driver's license
For the past five years, the candidate’s driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Driver's License Information Please include your Driver's License Information under the Licenses and Certifications section of your application.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Legal
Industries Government Administration
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