Horizon Health Corporation
Referral Management Liaison
Horizon Health Corporation, Colorado Springs, Colorado, United States, 80509
Responsibilities
Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e‑fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicates with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.
ESSENTIAL FUNCTIONS
Comply with all Administrative, Clinical, and Human Resources policies and procedures.
Actively support the mission, philosophy, and goals of the hospital.
Communicate with sensitivity to growth, development, and cultural issues.
Receive all referral/inquiry calls and respond to requests for transfer and assessment in a timely manner.
Serve and work effectively with patients, families, referral sources, community resources, departmental and facility co‑workers, and management team.
Ensure accurate information is provided to referral sources as requested.
Collaborate with Business Office staff to ensure that payor information is obtained and verified.
Collaborate with Business Development team regarding any referral source related needs.
Collaborate with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
Address risk, emotional disturbance, or crisis potential patients and individuals effectively via telephone.
Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
Have working knowledge of Involuntary process and procedure.
Comply with all EMTALA regulations.
Enter all call data into facility database.
Effectively manage facility’s e‑fax application(s) to disposition incoming referrals in a timely manner (15 minutes or less).
Use facility’s electronic Bedboard for bed management purposes.
Maintain professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.
Perform other duties as assigned.
Qualifications EDUCATION/EXPERIENCE
EDUCATION: Licensed RN or LPN preferred; Master’s Degree in a Behavioral Health related field. Active Licensure in the state of Colorado and annual compliance with state regulations as a Licensed Professional (LMSW, LCSW, LPC, MFT) ; if applicable.
EXPERIENCE: (1‑3) years of experience in psychiatric health care setting, preferred.
KNOWLEDGE/SKILLS:
Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi‑task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.
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ESSENTIAL FUNCTIONS
Comply with all Administrative, Clinical, and Human Resources policies and procedures.
Actively support the mission, philosophy, and goals of the hospital.
Communicate with sensitivity to growth, development, and cultural issues.
Receive all referral/inquiry calls and respond to requests for transfer and assessment in a timely manner.
Serve and work effectively with patients, families, referral sources, community resources, departmental and facility co‑workers, and management team.
Ensure accurate information is provided to referral sources as requested.
Collaborate with Business Office staff to ensure that payor information is obtained and verified.
Collaborate with Business Development team regarding any referral source related needs.
Collaborate with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
Address risk, emotional disturbance, or crisis potential patients and individuals effectively via telephone.
Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
Have working knowledge of Involuntary process and procedure.
Comply with all EMTALA regulations.
Enter all call data into facility database.
Effectively manage facility’s e‑fax application(s) to disposition incoming referrals in a timely manner (15 minutes or less).
Use facility’s electronic Bedboard for bed management purposes.
Maintain professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.
Perform other duties as assigned.
Qualifications EDUCATION/EXPERIENCE
EDUCATION: Licensed RN or LPN preferred; Master’s Degree in a Behavioral Health related field. Active Licensure in the state of Colorado and annual compliance with state regulations as a Licensed Professional (LMSW, LCSW, LPC, MFT) ; if applicable.
EXPERIENCE: (1‑3) years of experience in psychiatric health care setting, preferred.
KNOWLEDGE/SKILLS:
Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi‑task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.
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