Centerofhopebh
Client Services & Office Operations Manager
Centerofhopebh, Goodlettsville, Tennessee, United States, 37072
Do You Believe in the Power of Hope?
The Center of Hope for Behavioral Health, Inc. is a nonprofit organization providing outpatient mental health counseling, community based services, and housing services. Our mission is rooted in hope, healing, and—and we are seeking a skilled, mission-driven professional to serve as our Client Services & Office Operations Manager.
ABOUT THE ROLE This role is mission-critical. As the first point of contact for clients, families, community partners, and visitors—and as the operational hub of the office—you set the tone for the entire organization. Your leadership directly impacts client access to care, clinician productivity, and the daily effectiveness of our agency. This role requires initiative, follow-through, and a consistently positive, hopeful attitude. You will be trusted to manage multiple priorities simultaneously, respond with urgency, and take ownership of outcomes.
You must be someone who:
Takes pride in being reliable, organized, and proactive
Has initiative, takes ownership, and has a consistently hopeful, solution‑focused approach.
Genuinely wants the best for the agency, its employees, and the clients we serve
Aligns with our Core Values of
Collaboration, Integrity, Excellence, and Respect
KEY RESPONSIBILITIES Client Services & Access to Care
Serve as the primary point of contact for all guests, clients, families, vendors, and community partners
Receive, process, and track all incoming client referrals with urgency and accuracy
Ensure intake calls are returned and scheduled within 24 hours of referral submission
Answer incoming calls professionally, warmly, and consistently prioritize responsiveness
Confidently explain Center of Hope programs and services with compassion and belief in healing
Match clients to clinicians based on client preferences, presenting needs, and clinician specialization
Provide clients and families with accurate information on internal services and community resources
Maintain up‑to‑date knowledge and use of the Center’s Resource Database
Scheduling & Front Office Operations
Manage and oversee scheduling workflows to optimize clinician productivity and client access
Enter and maintain accurate client data in CRM and EHR systems
Monitor front desk systems, processes, and daily operations to ensure efficiency and professionalism
Identify workflow gaps and proactively recommend improvements to leadership
Maintain a welcoming, organized, and trauma‑informed front office environment
Administrative & Operational Leadership
Provide administrative and operational support to the CEO
Support tracking and achievement of weekly, monthly, and annual Key Performance Indicators (KPIs)
Ensure office practices align with agency policies and compliance standards
Assist with reporting, documentation, and operational projects as assigned
Take ownership of outcomes related to client flow, communication, and office performance
QUALIFICATIONS & REQUIREMENTS
Minimum of
two (2) years
experience of managing an office
Minimum of
two (2)
years of front office, intake, and healthcare scheduling experience ( required )
Strong leadership presence with a warm, welcoming, and professional demeanor
Excellent verbal communication and interpersonal skills
Exceptional organization, time management, and multitasking abilities
Demonstrated initiative and ability to work independently toward performance goals
High attention to detail and commitment to accuracy
Ability to engage compassionately with individuals experiencing distress
Willingness and ability to meet performance metrics and KPIs
Consistently hopeful, solution‑focused, and team‑oriented mindset
WHY JOIN OUR TEAM At the Center of Hope for Behavioral Health, your work matters. You are part of a mission to bring hope, healing, and access to care to individuals and families who need it most.
As the first point of contact, you help set the tone for every client’s journey—offering professionalism, compassion, and urgency when it matters most. We value team members who take initiative, care deeply about outcomes, and want the best for our clients, coworkers, and the agency as a whole.
Here, you’ll find a purpose-driven culture rooted in hope, accountability, and excellence—where your contributions are seen, your growth is supported, and your role truly makes a difference.
If you’re looking for more than a job and want to be part of meaningful work that changes lives, we invite you to join us.
Equal Opportunity Employer
Center of Hope for Behavioral Health is an equal opportunity employer and values diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, or any other protected characteristic.
Compliance Notice
In accordance with Tennessee Code Annotated § 63‑1‑149, a background check and state abuse registry check are required for this position.
www.centerofhopebh.org
#J-18808-Ljbffr
ABOUT THE ROLE This role is mission-critical. As the first point of contact for clients, families, community partners, and visitors—and as the operational hub of the office—you set the tone for the entire organization. Your leadership directly impacts client access to care, clinician productivity, and the daily effectiveness of our agency. This role requires initiative, follow-through, and a consistently positive, hopeful attitude. You will be trusted to manage multiple priorities simultaneously, respond with urgency, and take ownership of outcomes.
You must be someone who:
Takes pride in being reliable, organized, and proactive
Has initiative, takes ownership, and has a consistently hopeful, solution‑focused approach.
Genuinely wants the best for the agency, its employees, and the clients we serve
Aligns with our Core Values of
Collaboration, Integrity, Excellence, and Respect
KEY RESPONSIBILITIES Client Services & Access to Care
Serve as the primary point of contact for all guests, clients, families, vendors, and community partners
Receive, process, and track all incoming client referrals with urgency and accuracy
Ensure intake calls are returned and scheduled within 24 hours of referral submission
Answer incoming calls professionally, warmly, and consistently prioritize responsiveness
Confidently explain Center of Hope programs and services with compassion and belief in healing
Match clients to clinicians based on client preferences, presenting needs, and clinician specialization
Provide clients and families with accurate information on internal services and community resources
Maintain up‑to‑date knowledge and use of the Center’s Resource Database
Scheduling & Front Office Operations
Manage and oversee scheduling workflows to optimize clinician productivity and client access
Enter and maintain accurate client data in CRM and EHR systems
Monitor front desk systems, processes, and daily operations to ensure efficiency and professionalism
Identify workflow gaps and proactively recommend improvements to leadership
Maintain a welcoming, organized, and trauma‑informed front office environment
Administrative & Operational Leadership
Provide administrative and operational support to the CEO
Support tracking and achievement of weekly, monthly, and annual Key Performance Indicators (KPIs)
Ensure office practices align with agency policies and compliance standards
Assist with reporting, documentation, and operational projects as assigned
Take ownership of outcomes related to client flow, communication, and office performance
QUALIFICATIONS & REQUIREMENTS
Minimum of
two (2) years
experience of managing an office
Minimum of
two (2)
years of front office, intake, and healthcare scheduling experience ( required )
Strong leadership presence with a warm, welcoming, and professional demeanor
Excellent verbal communication and interpersonal skills
Exceptional organization, time management, and multitasking abilities
Demonstrated initiative and ability to work independently toward performance goals
High attention to detail and commitment to accuracy
Ability to engage compassionately with individuals experiencing distress
Willingness and ability to meet performance metrics and KPIs
Consistently hopeful, solution‑focused, and team‑oriented mindset
WHY JOIN OUR TEAM At the Center of Hope for Behavioral Health, your work matters. You are part of a mission to bring hope, healing, and access to care to individuals and families who need it most.
As the first point of contact, you help set the tone for every client’s journey—offering professionalism, compassion, and urgency when it matters most. We value team members who take initiative, care deeply about outcomes, and want the best for our clients, coworkers, and the agency as a whole.
Here, you’ll find a purpose-driven culture rooted in hope, accountability, and excellence—where your contributions are seen, your growth is supported, and your role truly makes a difference.
If you’re looking for more than a job and want to be part of meaningful work that changes lives, we invite you to join us.
Equal Opportunity Employer
Center of Hope for Behavioral Health is an equal opportunity employer and values diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, or any other protected characteristic.
Compliance Notice
In accordance with Tennessee Code Annotated § 63‑1‑149, a background check and state abuse registry check are required for this position.
www.centerofhopebh.org
#J-18808-Ljbffr