Park One of Florida
Experienced Automotive Call Center Agent
Park One of Florida, Winter Park, Florida, United States, 32792
Experienced Automotive Call Center Agent
The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership.
Key Information
Position: Service BDC Agent - Experienced Automotive Call Center Agent
Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park
Key Qualifications
Technical Skills: Proficiency in Microsoft Excel
Team Fit: Dependable, driven team player with a "can-do" attitude
Skills Required: Excellent communication, organization, and customer service skills
Language: Bilingual proficiency is a plus
Responsibilities
Build strong rapport with guests to secure service appointments and instill confidence in the dealership
Utilize CRM software to handle reservations and maintain effective follow‑up
Make outbound calls to schedule accessories or equipment installation for vehicle purchases
Gain in-depth knowledge of products and services
Provide a world‑class experience to every guest
Flexible availability for day, evening, and weekend shifts (closed Sundays)
Benefits
Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Years Day)
Eligibility: Full‑time associates only, with specific eligibility requirements
This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.
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Key Information
Position: Service BDC Agent - Experienced Automotive Call Center Agent
Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park
Key Qualifications
Technical Skills: Proficiency in Microsoft Excel
Team Fit: Dependable, driven team player with a "can-do" attitude
Skills Required: Excellent communication, organization, and customer service skills
Language: Bilingual proficiency is a plus
Responsibilities
Build strong rapport with guests to secure service appointments and instill confidence in the dealership
Utilize CRM software to handle reservations and maintain effective follow‑up
Make outbound calls to schedule accessories or equipment installation for vehicle purchases
Gain in-depth knowledge of products and services
Provide a world‑class experience to every guest
Flexible availability for day, evening, and weekend shifts (closed Sundays)
Benefits
Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Years Day)
Eligibility: Full‑time associates only, with specific eligibility requirements
This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.
#J-18808-Ljbffr