Mazzella Companies
Crane Service Technician II
– Mazzella Companies
Brief Description
The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
Perform planned maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekend availability.
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and/or failures and establish necessary repairs using visual inspections, testing procedures and appropriate testing equipment.
Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other codes or regulations pertaining to the crane service industry; obtain specific regulations if requested.
Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately and completely; including time tickets, service reports, inspection reports, expense reports, and sales‑lead generation forms.
Review all repairs with the customer and obtain signature on the daily service report indicating acceptance of proper and completed work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (e.g., vehicles, forklifts, man lifts, operating machinery).
Keep proper stock levels of inventory and line‑stock items on the service vehicle.
Maintain a stock of appropriate forms and literature on the service vehicle and use the proper documentation and forms used by the service department.
Maintain a professional appearance and image at all times.
Communicate regularly with the local office and/or call the service supervisor at least once per day.
Communicate effectively with inter‑company personnel and customers, promoting excellent customer relationships at all times.
Maintain the Quality Assurance Standards.
Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education
A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required.
Industrial HVAC Controls and Automation experience.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer‑literate and technologically savvy.
Valid driver’s license in good standing that meets company requirements.
Heavy lifting/pulling (minimum 75 lbs.) is generally part of this type of work.
Ability to work at heights greater than six feet from the ground.
Service technicians have a standard schedule of 40 hours per week but must be able to work varied hours, overtime and on‑call as required to meet customer needs.
Minimal travel required.
Solid written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual and planning skills required.
Excellent math skills and overall PC literacy (Microsoft Office) required.
Must be detail‑oriented, self‑motivated and disciplined with the ability to multi‑task.
Must successfully complete a criminal background check, physical, drug screen and E‑verify.
Summary Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Benefits
Team‑oriented environment
Work‑life balance
Growth and development opportunities including a lifelong learning career path
Humble, hungry, smart culture
Competitive salaries
Health insurance
Technician service vehicle provided
PPE and power tools provided
Free virtual doctor visits with $0 copay (TeleDoc)
Tuition reimbursement
Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
Lifelong learner – routinely acquire new skills and capabilities that bring value.
Humble – lack excessive ego or concerns about status; emphasize the team over self.
Hungry – always looking for more, self‑motivated, diligent; do more than just get by, committed.
Smart – common sense about people, good judgment, intuition around impact on group dynamics.
EOE/Drug Free Workplace Mazzella is an Equal Opportunity Employer and maintains a drug‑free workplace.
Seniority Level Entry level
Employment Type Part‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
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– Mazzella Companies
Brief Description
The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
Perform planned maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekend availability.
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and/or failures and establish necessary repairs using visual inspections, testing procedures and appropriate testing equipment.
Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other codes or regulations pertaining to the crane service industry; obtain specific regulations if requested.
Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately and completely; including time tickets, service reports, inspection reports, expense reports, and sales‑lead generation forms.
Review all repairs with the customer and obtain signature on the daily service report indicating acceptance of proper and completed work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (e.g., vehicles, forklifts, man lifts, operating machinery).
Keep proper stock levels of inventory and line‑stock items on the service vehicle.
Maintain a stock of appropriate forms and literature on the service vehicle and use the proper documentation and forms used by the service department.
Maintain a professional appearance and image at all times.
Communicate regularly with the local office and/or call the service supervisor at least once per day.
Communicate effectively with inter‑company personnel and customers, promoting excellent customer relationships at all times.
Maintain the Quality Assurance Standards.
Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education
A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required.
Industrial HVAC Controls and Automation experience.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer‑literate and technologically savvy.
Valid driver’s license in good standing that meets company requirements.
Heavy lifting/pulling (minimum 75 lbs.) is generally part of this type of work.
Ability to work at heights greater than six feet from the ground.
Service technicians have a standard schedule of 40 hours per week but must be able to work varied hours, overtime and on‑call as required to meet customer needs.
Minimal travel required.
Solid written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual and planning skills required.
Excellent math skills and overall PC literacy (Microsoft Office) required.
Must be detail‑oriented, self‑motivated and disciplined with the ability to multi‑task.
Must successfully complete a criminal background check, physical, drug screen and E‑verify.
Summary Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Benefits
Team‑oriented environment
Work‑life balance
Growth and development opportunities including a lifelong learning career path
Humble, hungry, smart culture
Competitive salaries
Health insurance
Technician service vehicle provided
PPE and power tools provided
Free virtual doctor visits with $0 copay (TeleDoc)
Tuition reimbursement
Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
Lifelong learner – routinely acquire new skills and capabilities that bring value.
Humble – lack excessive ego or concerns about status; emphasize the team over self.
Hungry – always looking for more, self‑motivated, diligent; do more than just get by, committed.
Smart – common sense about people, good judgment, intuition around impact on group dynamics.
EOE/Drug Free Workplace Mazzella is an Equal Opportunity Employer and maintains a drug‑free workplace.
Seniority Level Entry level
Employment Type Part‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
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