Mazzella Companies
Crane Service Technician – Mazzella Companies
The Crane Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
Perform planned maintenance and repairs on all types of crane & hoist systems
Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekends
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions or failures and establish necessary repairs using visual inspections, testing procedures and appropriate testing equipment
Maintain basic understanding of OSHA, ANSI, CMAA and other relevant codes/regulations, and provide requested specific regulations
Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements
Complete daily paperwork accurately: time tickets, service reports, inspection reports, expense reports and sales lead generation forms
Review repairs with customers and obtain their signature on the daily service report indicating acceptance of completed work
Maintain company equipment and tools in compliance with manufacturers’ recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
Ensure proper stock level of inventory and line stock items on the service vehicle
Maintain stock of appropriate forms and literature on the vehicle and use proper documentation and forms used by the service department
Maintain a professional appearance and image at all times
Communicate regularly with the local office, calling the service supervisor at least once per day
Demonstrate excellent people skills to communicate with inter‑company personnel and customers and promote excellent customer relationships
Maintain Quality Assurance Standards
Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
Keep training assignments current
Perform other duties as assigned
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience (required)
Industrial HVAC Controls and Automation experience
Previous overhead crane service experience preferred but not required
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy
Valid driver’s license in good standing that meets company requirements
Heavy lifting/pulling (minimum 75 lbs.) generally part of this work
Ability to work at heights greater than six feet
Standard schedule 40 hours per week, but must be able to work varied hours, overtime and on‑call as required to meet customer needs
Minimal travel required
Solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills required
Excellent math skills and overall PC literacy (Microsoft Office) required
Detail‑oriented, self‑motivated and disciplined with ability to multi‑task
Must successfully complete a criminal background check, physical, drug screen and E‑verify
Summary The Mazzella Way Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations, we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance and disability insurance.
Why Team Members Join Mazzella
Team‑oriented environment
A real work‑life / home‑life balance
Growth and development opportunities including a lifelong learning career path
Humble, hungry, smart culture
Market‑competitive salaries
Benefits and health insurance
Technician service vehicle provided
PPE and power tools provided
Free virtual doctor visits with $0 copay (Teledoc)
Tuition reimbursement
Mazzella Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk
Lifelong learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the team over self
Hungry – always looking for more, self‑motivated and diligent; do more than just get by, committed
Smart – common sense about people, good judgement and intuition around their impact on group dynamic
EOE/Drug Free Workplace This is an equal opportunity employer. We encourage applicants of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
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Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
Perform planned maintenance and repairs on all types of crane & hoist systems
Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekends
Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions or failures and establish necessary repairs using visual inspections, testing procedures and appropriate testing equipment
Maintain basic understanding of OSHA, ANSI, CMAA and other relevant codes/regulations, and provide requested specific regulations
Apply knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements
Complete daily paperwork accurately: time tickets, service reports, inspection reports, expense reports and sales lead generation forms
Review repairs with customers and obtain their signature on the daily service report indicating acceptance of completed work
Maintain company equipment and tools in compliance with manufacturers’ recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.)
Ensure proper stock level of inventory and line stock items on the service vehicle
Maintain stock of appropriate forms and literature on the vehicle and use proper documentation and forms used by the service department
Maintain a professional appearance and image at all times
Communicate regularly with the local office, calling the service supervisor at least once per day
Demonstrate excellent people skills to communicate with inter‑company personnel and customers and promote excellent customer relationships
Maintain Quality Assurance Standards
Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
Keep training assignments current
Perform other duties as assigned
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
Experience and Skills
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience (required)
Industrial HVAC Controls and Automation experience
Previous overhead crane service experience preferred but not required
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy
Valid driver’s license in good standing that meets company requirements
Heavy lifting/pulling (minimum 75 lbs.) generally part of this work
Ability to work at heights greater than six feet
Standard schedule 40 hours per week, but must be able to work varied hours, overtime and on‑call as required to meet customer needs
Minimal travel required
Solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills required
Excellent math skills and overall PC literacy (Microsoft Office) required
Detail‑oriented, self‑motivated and disciplined with ability to multi‑task
Must successfully complete a criminal background check, physical, drug screen and E‑verify
Summary The Mazzella Way Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations, we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance and disability insurance.
Why Team Members Join Mazzella
Team‑oriented environment
A real work‑life / home‑life balance
Growth and development opportunities including a lifelong learning career path
Humble, hungry, smart culture
Market‑competitive salaries
Benefits and health insurance
Technician service vehicle provided
PPE and power tools provided
Free virtual doctor visits with $0 copay (Teledoc)
Tuition reimbursement
Mazzella Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk
Lifelong learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the team over self
Hungry – always looking for more, self‑motivated and diligent; do more than just get by, committed
Smart – common sense about people, good judgement and intuition around their impact on group dynamic
EOE/Drug Free Workplace This is an equal opportunity employer. We encourage applicants of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
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