University of Florida Health
MA / Customer Service Rep
University of Florida Health, Jacksonville, Florida, United States, 32290
Overview
A professional multi‑skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.
Responsibilities
Take patient's vital signs.
Prepare patients for the provider's care.
Assist with patient examinations or treatments.
Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
Administer medication as directed by and under the direct supervision of a licensed physician.
Observe and report patients' signs or symptoms.
Collect routine laboratory specimens as directed by the provider.
Administer basic first aid.
Participate in performance improvement projects.
Participate as an active care team member in the coordination of patient care.
Provide a standard of excellence as it relates to customer service for patients, staff members, and other customers.
Qualifications
1‑year – Medical assistant – preferred.
2–4 years clerical/customer service experience, ideally in a healthcare related industry – preferred.
1‑year experience with third‑party payors, and computer experience for inputting data and reviewing – preferred.
Certified Medical Assistant (CMA) required – or within 6 months.
Basic Life Support (BLS) required – at time of hire.
Medical Terminology Certificate preferred – at time of hire.
High School Diploma / GED required at time of hire.
May travel to other clinics under additional duties.
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace.
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Responsibilities
Take patient's vital signs.
Prepare patients for the provider's care.
Assist with patient examinations or treatments.
Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
Administer medication as directed by and under the direct supervision of a licensed physician.
Observe and report patients' signs or symptoms.
Collect routine laboratory specimens as directed by the provider.
Administer basic first aid.
Participate in performance improvement projects.
Participate as an active care team member in the coordination of patient care.
Provide a standard of excellence as it relates to customer service for patients, staff members, and other customers.
Qualifications
1‑year – Medical assistant – preferred.
2–4 years clerical/customer service experience, ideally in a healthcare related industry – preferred.
1‑year experience with third‑party payors, and computer experience for inputting data and reviewing – preferred.
Certified Medical Assistant (CMA) required – or within 6 months.
Basic Life Support (BLS) required – at time of hire.
Medical Terminology Certificate preferred – at time of hire.
High School Diploma / GED required at time of hire.
May travel to other clinics under additional duties.
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace.
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