Med Trans Of Michigan
Job Title:
Dispatcher / Route/ Client Scheduler – NEMT (Non Emergency Medical Transportation Company (Full-Time/possible part time (30 hours/week)
Location: Office based in Davison MI-company servicing most of Michigan – Flint, Saginaw, Thumb Region
Compensation: $18–$22/hour ($37,000–$46,000 annually)
Schedule: Part-Full-time (25-40 hrs/week), Mon–Fri standard hours + flexibility
Reports To: Operations Manager
Position Summary We are seeking a full-time Admin Dispatch / Route Scheduler to coordinate transportation for clients receiving non-emergency medical transportation services. This fast-paced role requires multitasking across multiple software systems, real-time communication, and a deep commitment to customer service and logistics. The ideal candidate thrives in a dynamic environment and brings experience with NEMT dispatch platforms such as RouteGenie, TripMaster, or MediRoutes. Our clients have been significantly injured and many of them have head injuries or extreme pain requiring empathy and understanding by their providers.
Key Responsibilities
Plan and adjust daily routes for maximum efficiency and client care
Dispatch and track vehicles using RouteGenie
Maintain multiple systems/screens simultaneously (e.g., dispatch, mapping, EHR notes, communications)
Communicate with drivers, clients, and case managers in real time to resolve issues quickly
Inputting appointments as the come into the office via email, texts or calls
Confirming clients appointments for the next day
Verify schedules, ride details, and client requirements (e.g., mobility aids, accompaniment)
Keep accurate logs for compliance and billing
Occasional Driving
Assist Operations Manager with performance reporting
Qualifications
1+ year dispatching, logistics, or transportation scheduling experience helpful (NEMT preferred)
Prior use of RouteGenie or equivalent platforms or logistics software (highly preferred)
Strong multitasking skills; ability to manage multiple software systems/screens simultaneously
Working knowledge of Google Workspace and MS Office
High school diploma or GED (some college or logistics coursework preferred)
Familiarity with Michigan geography
Schedule
Available: 3-5 days Monday to Friday, typical 8-hour shift
May occasionally require early mornings, late afternoons, or Saturdays.
Paid Training: 2–3 weeks of structured onboarding with shadowing
Probationary Period: First 90 days with formal review at 30 and 90 days
Hourly Pay: $18–$22/hour depending on experience
Annual Range: $37,000–$46,000
Paid Time Off (PTO) up to 2 weeks after 180 days
Evaluation Metrics
Route efficiency (e.g., % of on-time arrivals)
Client/driver communication quality (e.g., feedback, complaint resolution)
Attendance and punctuality
Proficiency with RouteGenie and other dispatch platforms
Contribution to team performance and support
How to Apply Send your resume and a short cover letter explaining your logistics or dispatch experience—especially with NEMT or RouteGenie —to info@medtransmi.com. Priority will be given to applicants with excellent multitasking skills and quicklearners.
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Dispatcher / Route/ Client Scheduler – NEMT (Non Emergency Medical Transportation Company (Full-Time/possible part time (30 hours/week)
Location: Office based in Davison MI-company servicing most of Michigan – Flint, Saginaw, Thumb Region
Compensation: $18–$22/hour ($37,000–$46,000 annually)
Schedule: Part-Full-time (25-40 hrs/week), Mon–Fri standard hours + flexibility
Reports To: Operations Manager
Position Summary We are seeking a full-time Admin Dispatch / Route Scheduler to coordinate transportation for clients receiving non-emergency medical transportation services. This fast-paced role requires multitasking across multiple software systems, real-time communication, and a deep commitment to customer service and logistics. The ideal candidate thrives in a dynamic environment and brings experience with NEMT dispatch platforms such as RouteGenie, TripMaster, or MediRoutes. Our clients have been significantly injured and many of them have head injuries or extreme pain requiring empathy and understanding by their providers.
Key Responsibilities
Plan and adjust daily routes for maximum efficiency and client care
Dispatch and track vehicles using RouteGenie
Maintain multiple systems/screens simultaneously (e.g., dispatch, mapping, EHR notes, communications)
Communicate with drivers, clients, and case managers in real time to resolve issues quickly
Inputting appointments as the come into the office via email, texts or calls
Confirming clients appointments for the next day
Verify schedules, ride details, and client requirements (e.g., mobility aids, accompaniment)
Keep accurate logs for compliance and billing
Occasional Driving
Assist Operations Manager with performance reporting
Qualifications
1+ year dispatching, logistics, or transportation scheduling experience helpful (NEMT preferred)
Prior use of RouteGenie or equivalent platforms or logistics software (highly preferred)
Strong multitasking skills; ability to manage multiple software systems/screens simultaneously
Working knowledge of Google Workspace and MS Office
High school diploma or GED (some college or logistics coursework preferred)
Familiarity with Michigan geography
Schedule
Available: 3-5 days Monday to Friday, typical 8-hour shift
May occasionally require early mornings, late afternoons, or Saturdays.
Paid Training: 2–3 weeks of structured onboarding with shadowing
Probationary Period: First 90 days with formal review at 30 and 90 days
Hourly Pay: $18–$22/hour depending on experience
Annual Range: $37,000–$46,000
Paid Time Off (PTO) up to 2 weeks after 180 days
Evaluation Metrics
Route efficiency (e.g., % of on-time arrivals)
Client/driver communication quality (e.g., feedback, complaint resolution)
Attendance and punctuality
Proficiency with RouteGenie and other dispatch platforms
Contribution to team performance and support
How to Apply Send your resume and a short cover letter explaining your logistics or dispatch experience—especially with NEMT or RouteGenie —to info@medtransmi.com. Priority will be given to applicants with excellent multitasking skills and quicklearners.
#J-18808-Ljbffr