National Car Rental
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Return Agent- Customer Service
role at
National Car Rental
Application is open for record keeping. 3 days ago Be among the first 25 applicants
Overview Enterprise Mobility operates the Enterprise Rent–A–Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This position starts at $10.50 per hour with incentives.
This position is located at San Juan International Airport.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health insurance
Life insurance
Dental insurance
Vision insurance
Training and development
Schedule
Position is 40 hours per week. This is a 24 hour operation.
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job‑related duties as assigned.
Equal Opportunity Employer / Disability / Veterans
Qualifications
Must be at least 18 years old.
Must be fluent in English and Spanish.
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.
High School Diploma or G.E.D. required.
Experience in handling customer service functions preferred.
Must have basic computer skills.
Must have a valid Puerto Rico driver's license with no more than two moving violations within the last three years.
No drug or alcohol related convictions on driving record in the last three years.
Apart from religious observation, must be able to work a flexible schedule. Position is 40 hours per week. This is a 24 hour operation.
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Return Agent- Customer Service
role at
National Car Rental
Application is open for record keeping. 3 days ago Be among the first 25 applicants
Overview Enterprise Mobility operates the Enterprise Rent–A–Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This position starts at $10.50 per hour with incentives.
This position is located at San Juan International Airport.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health insurance
Life insurance
Dental insurance
Vision insurance
Training and development
Schedule
Position is 40 hours per week. This is a 24 hour operation.
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job‑related duties as assigned.
Equal Opportunity Employer / Disability / Veterans
Qualifications
Must be at least 18 years old.
Must be fluent in English and Spanish.
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.
High School Diploma or G.E.D. required.
Experience in handling customer service functions preferred.
Must have basic computer skills.
Must have a valid Puerto Rico driver's license with no more than two moving violations within the last three years.
No drug or alcohol related convictions on driving record in the last three years.
Apart from religious observation, must be able to work a flexible schedule. Position is 40 hours per week. This is a 24 hour operation.
#J-18808-Ljbffr