TOCA Football
About TOCA Football
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for guests — a place where they learn, live, and play. Our mission is to provide an amazing experience for everyone who interacts with TOCA, whether they are guests or team members. Job Summary
Join our team as a
Guest Experience Associate
(Customer Service Associate) at TOCA Football. As the face of TOCA, you will create 10/10 guest experiences, keep the energy high, and support smooth facility operations. Job Highlights
Job Title: Guest Experience Associate Location: [Location Not Specified] Reports to: General Manager Hours: Must work evenings and weekends What You’ll Be Doing
Guest Experience Hero (60%)
Greet guests like a champ, answer questions like a pro, and make every guest feel like an MVP. Handle questions, feedback, and concerns with good vibes and care. Jump in to fix issues quickly or tag in a teammate. Collaborate to keep things flowing and guests happy. Work in concessions when needed.
Operations Guru (30%)
Keep the space clean, stocked, and ready for action. Help with scheduling, check-ins, sign-ups, and events. Own the front desk like it's your stage.
Admin but Make It Snappy (5%)
Handle waivers, payments, and reports efficiently.
Training + Growth (5%)
Learn the TOCA way and level up your game. Gain development to keep your career moving forward.
Company Culture
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture and high engagement throughout the center. What Makes a TOCA Teammate?
Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Benefits
Competitive Pay & On-Demand Pay Part-Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with squad. Qualifications
Love people and good vibes. Top-tier communication skills. Can stay cool under pressure. Know your way around Google Suite & scheduling tools (on-site training provided). Available for evening/weekend shifts (peak time). Can lift 30+ lbs and move with energy.
#J-18808-Ljbffr
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for guests — a place where they learn, live, and play. Our mission is to provide an amazing experience for everyone who interacts with TOCA, whether they are guests or team members. Job Summary
Join our team as a
Guest Experience Associate
(Customer Service Associate) at TOCA Football. As the face of TOCA, you will create 10/10 guest experiences, keep the energy high, and support smooth facility operations. Job Highlights
Job Title: Guest Experience Associate Location: [Location Not Specified] Reports to: General Manager Hours: Must work evenings and weekends What You’ll Be Doing
Guest Experience Hero (60%)
Greet guests like a champ, answer questions like a pro, and make every guest feel like an MVP. Handle questions, feedback, and concerns with good vibes and care. Jump in to fix issues quickly or tag in a teammate. Collaborate to keep things flowing and guests happy. Work in concessions when needed.
Operations Guru (30%)
Keep the space clean, stocked, and ready for action. Help with scheduling, check-ins, sign-ups, and events. Own the front desk like it's your stage.
Admin but Make It Snappy (5%)
Handle waivers, payments, and reports efficiently.
Training + Growth (5%)
Learn the TOCA way and level up your game. Gain development to keep your career moving forward.
Company Culture
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture and high engagement throughout the center. What Makes a TOCA Teammate?
Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Benefits
Competitive Pay & On-Demand Pay Part-Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with squad. Qualifications
Love people and good vibes. Top-tier communication skills. Can stay cool under pressure. Know your way around Google Suite & scheduling tools (on-site training provided). Available for evening/weekend shifts (peak time). Can lift 30+ lbs and move with energy.
#J-18808-Ljbffr