TOCA Football
Customer Service Associate
TOCA Football is looking for a passionate Customer Service Associate to join our team in Loganville, GA.
Base pay range : $12.00/hr - $14.00/hr
About TOCA At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Company Values
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Benefits
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
4 TOCA Training Sessions
50% Off Classes
Free Pick/League Play
1 Free Birthday Party
Food and Beverage Discount
2 Free Packages to share with your squad
Job Highlights
Job Title: Guest Experience Associate
Location: Loganville, GA
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You’ll Be Doing Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%)
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You’ll Crush This Role If You
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that’s our peak time!)
Can lift 30+ lbs and move with energy
Seniority level Entry level
Employment type Full-time
Job function Other
Referrals increase your chances of interviewing at TOCA Football by 2x
#J-18808-Ljbffr
Base pay range : $12.00/hr - $14.00/hr
About TOCA At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Company Values
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Benefits
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
4 TOCA Training Sessions
50% Off Classes
Free Pick/League Play
1 Free Birthday Party
Food and Beverage Discount
2 Free Packages to share with your squad
Job Highlights
Job Title: Guest Experience Associate
Location: Loganville, GA
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You’ll Be Doing Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%)
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You’ll Crush This Role If You
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that’s our peak time!)
Can lift 30+ lbs and move with energy
Seniority level Entry level
Employment type Full-time
Job function Other
Referrals increase your chances of interviewing at TOCA Football by 2x
#J-18808-Ljbffr