Summit Fire Protection
Customer Service Representative
Summit Fire Protection, Phoenix, Arizona, United States, 85003
Job Summary
Purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. The role is the first point of contact for internal and external customers. Responsibilities
Provide customer service to all internal and external customers via phone, e‑mail or in person: greet visitors, determine needs, direct them to the correct department. Disperse all faxes. Communicate COD and on‑hold accounts with the Billing, Accounting and front‑end Administration and field personnel. Assist Human Resources with payroll and new‑hire materials; report errors promptly. Act as the local SME for assigned organization systems and assist team members. Process certificates of insurance (COI) and additional insured requests per company policies. Process all incoming and outgoing mail; prepare ground mail and UPS for pick‑up, receive and distribute mail. Track and order office supplies; submit orders to Corporate for approval. Process customer payments and perform collection responsibilities as assigned. Maintain office cleanliness. Scheduling responsibilities (as assigned):
Process daily open work order reports and coordinate technicians’ schedules to maximize shift coverage. Manage the master schedule for technicians and work orders; review with supervisor and leadership. Leverage scheduling with Accounts Receivable concerns on past‑due accounts. Resolve scheduling conflicts and verify or update account details.
Other duties may be assigned. Qualifications
Education:
High School Diploma or GED (required). Experience:
2 years customer service, 2 years professional computer usage, 1 year front‑desk experience, 1 year scheduling experience (preferred). Knowledge of local zip codes and geographic breakdown helpful. Skills:
Effective reading, writing and communication in English; advanced Microsoft Office (Excel, Word, Outlook) required; valid driver’s license with acceptable driving record. Compliance with SFP’s Drug and Alcohol policy and background screening requirements. Benefits
Paid Vacation and Holidays Medical, Dental and Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long‑Term Disability—Employer Paid Short‑Term Disability—Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program EEO Statement
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industries
Facilities Services
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Purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. The role is the first point of contact for internal and external customers. Responsibilities
Provide customer service to all internal and external customers via phone, e‑mail or in person: greet visitors, determine needs, direct them to the correct department. Disperse all faxes. Communicate COD and on‑hold accounts with the Billing, Accounting and front‑end Administration and field personnel. Assist Human Resources with payroll and new‑hire materials; report errors promptly. Act as the local SME for assigned organization systems and assist team members. Process certificates of insurance (COI) and additional insured requests per company policies. Process all incoming and outgoing mail; prepare ground mail and UPS for pick‑up, receive and distribute mail. Track and order office supplies; submit orders to Corporate for approval. Process customer payments and perform collection responsibilities as assigned. Maintain office cleanliness. Scheduling responsibilities (as assigned):
Process daily open work order reports and coordinate technicians’ schedules to maximize shift coverage. Manage the master schedule for technicians and work orders; review with supervisor and leadership. Leverage scheduling with Accounts Receivable concerns on past‑due accounts. Resolve scheduling conflicts and verify or update account details.
Other duties may be assigned. Qualifications
Education:
High School Diploma or GED (required). Experience:
2 years customer service, 2 years professional computer usage, 1 year front‑desk experience, 1 year scheduling experience (preferred). Knowledge of local zip codes and geographic breakdown helpful. Skills:
Effective reading, writing and communication in English; advanced Microsoft Office (Excel, Word, Outlook) required; valid driver’s license with acceptable driving record. Compliance with SFP’s Drug and Alcohol policy and background screening requirements. Benefits
Paid Vacation and Holidays Medical, Dental and Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long‑Term Disability—Employer Paid Short‑Term Disability—Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program EEO Statement
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industries
Facilities Services
#J-18808-Ljbffr