Centralized Accounting and Payroll/Personnel System
TXDMV - VTR Customer Service Representative
Centralized Accounting and Payroll/Personnel System, Odessa, Texas, United States, 79767
Organization
TEXAS DEPARTMENT OF MOTOR VEHICLES
Primary Location Texas-Odessa
Work Locations Midland Odessa RSC 3901 E US Highway 80 Odessa 79761-3522
Job Office and Administrative Support
Employee Status Regular
Travel Yes, 5 % of the Time
State Job Code 0136
Salary Admin Plan A
Grade 15
Salary (Pay Basis) 3,600.00 - 3,600.00 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Jan 6, 2026, 2:41:03 PM
Closing Date Jan 20, 2026, 9:59:00 PM
Description State Classification : Customer Service Representative III (0136)
Applicants must complete a State of Texas application. Omitting data can result in disqualification. “See Resume” is not accepted in lieu of a completed application, though resumes may be considered supplemental.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when notified to schedule an interview.
General Description Our mission at Texas Department of Motor Vehicles (TxDMV) is to serve protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
We provide complex customer service support in the Vehicle Titles and Registration Division, Midland/Odessa Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, handling, preparing and providing confidential and sensitive correspondence, and compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive coordination with the public. Works under general supervision with moderate latitude for initiative and independent judgment.
Essential Duties Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes, and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Performs other job-related duties as assigned.
Must attend regularly scheduled work hours.
Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax, and to retrieve inventory.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications Minimum Requirements Education and Experience: Graduation from high school or equivalent plus two (2) years’ experience in a high-volume customer service or general office administration environment (full-time or prorated part-time equivalent).
Additional Information Benefits
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Job offer and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military If selected for the position the following must be provided for proof of military employment preference:
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. “See Resume” is not accepted in lieu of a completed online State of Texas application, but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
#J-18808-Ljbffr
Primary Location Texas-Odessa
Work Locations Midland Odessa RSC 3901 E US Highway 80 Odessa 79761-3522
Job Office and Administrative Support
Employee Status Regular
Travel Yes, 5 % of the Time
State Job Code 0136
Salary Admin Plan A
Grade 15
Salary (Pay Basis) 3,600.00 - 3,600.00 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Jan 6, 2026, 2:41:03 PM
Closing Date Jan 20, 2026, 9:59:00 PM
Description State Classification : Customer Service Representative III (0136)
Applicants must complete a State of Texas application. Omitting data can result in disqualification. “See Resume” is not accepted in lieu of a completed application, though resumes may be considered supplemental.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when notified to schedule an interview.
General Description Our mission at Texas Department of Motor Vehicles (TxDMV) is to serve protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
We provide complex customer service support in the Vehicle Titles and Registration Division, Midland/Odessa Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, handling, preparing and providing confidential and sensitive correspondence, and compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive coordination with the public. Works under general supervision with moderate latitude for initiative and independent judgment.
Essential Duties Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes, and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Performs other job-related duties as assigned.
Must attend regularly scheduled work hours.
Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax, and to retrieve inventory.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications Minimum Requirements Education and Experience: Graduation from high school or equivalent plus two (2) years’ experience in a high-volume customer service or general office administration environment (full-time or prorated part-time equivalent).
Additional Information Benefits
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Job offer and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military If selected for the position the following must be provided for proof of military employment preference:
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. “See Resume” is not accepted in lieu of a completed online State of Texas application, but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
#J-18808-Ljbffr