Jerome's Furniture
Anaheim Showroom Customer Service
Jerome's Furniture, Anaheim, California, United States, 92808
Join the
Anaheim Showroom Customer Service
role at Jerome's Furniture.
Base pay range $18.00/hr - $21.00/hr
Job Summary Responsible for providing excellent service for internal and external customers. This position supports sales by processing transactions through all payment methods, including finance, verifying order accuracy, and maintaining in‑store reporting. We strive to build relationships with each guest to ensure a positive shopping experience and repeat business.
Customer Care & Support
Provide exceptional customer service by engaging and personalizing interactions with all guests.
Maintain a professional demeanor when handling customer issues and take appropriate steps to problem‑solve and find solutions.
Respond to customers and other departments in a timely manner via ticketing system, phone, and email.
Follow up with customers and other departments as needed to ensure completion of tasks and requests.
Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
Research and resolve customer disputes regarding accounting and general order discrepancies.
Verify and process order transactions with close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types, etc.).
Assist with the Jerry’s Java area, including restocking supplies, baking cookies, and brewing coffee.
Perform other job‑related duties as assigned.
Maintain Office Records, Reporting and Efficiency
Work as a team on daily reporting for scheduled deliveries.
Verify all order information with customers and coordinate with other departments for special requests or accommodations to ensure a successful delivery.
Maintain all open order types and communicate status with customers (out of stock, layaway, special order).
Responsible for opening and closing procedures, including completion of project checklists and cash balancing.
Follow cash handling and finance procedures at point of sale with attention to detail.
Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures during checkout.
Ensure filing systems are up to date and records are protected and secured.
General Office Procedures
Provide support to the office manager as needed.
Maintain a clean and organized workspace (e.g., filing paperwork, restocking supplies).
Participate in office contests to support company goals.
Benefits
401(k) Plan
401(k) Matching
Paid Vacation
Paid Sick Days
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long‑Term Disability Insurance
Employee Discount Program
Employee Buying Program
Gym Reimbursement Program
Family Savings Account
EAP program
Jerome's is a smoke‑free and tobacco‑free environment.
Jerome's is a Drug‑Free Workplace. All prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment.
Jerome's is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by Jerome's are contingent upon a successful completion of a background investigation and a pre‑employment drug screen (completed within 3 business days of any conditional offer).
The existence of a criminal record is not an automatic or absolute bar to employment. A candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, timing of the offense, nature of the offense, and other relevant information.
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Anaheim Showroom Customer Service
role at Jerome's Furniture.
Base pay range $18.00/hr - $21.00/hr
Job Summary Responsible for providing excellent service for internal and external customers. This position supports sales by processing transactions through all payment methods, including finance, verifying order accuracy, and maintaining in‑store reporting. We strive to build relationships with each guest to ensure a positive shopping experience and repeat business.
Customer Care & Support
Provide exceptional customer service by engaging and personalizing interactions with all guests.
Maintain a professional demeanor when handling customer issues and take appropriate steps to problem‑solve and find solutions.
Respond to customers and other departments in a timely manner via ticketing system, phone, and email.
Follow up with customers and other departments as needed to ensure completion of tasks and requests.
Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
Research and resolve customer disputes regarding accounting and general order discrepancies.
Verify and process order transactions with close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types, etc.).
Assist with the Jerry’s Java area, including restocking supplies, baking cookies, and brewing coffee.
Perform other job‑related duties as assigned.
Maintain Office Records, Reporting and Efficiency
Work as a team on daily reporting for scheduled deliveries.
Verify all order information with customers and coordinate with other departments for special requests or accommodations to ensure a successful delivery.
Maintain all open order types and communicate status with customers (out of stock, layaway, special order).
Responsible for opening and closing procedures, including completion of project checklists and cash balancing.
Follow cash handling and finance procedures at point of sale with attention to detail.
Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures during checkout.
Ensure filing systems are up to date and records are protected and secured.
General Office Procedures
Provide support to the office manager as needed.
Maintain a clean and organized workspace (e.g., filing paperwork, restocking supplies).
Participate in office contests to support company goals.
Benefits
401(k) Plan
401(k) Matching
Paid Vacation
Paid Sick Days
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long‑Term Disability Insurance
Employee Discount Program
Employee Buying Program
Gym Reimbursement Program
Family Savings Account
EAP program
Jerome's is a smoke‑free and tobacco‑free environment.
Jerome's is a Drug‑Free Workplace. All prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment.
Jerome's is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by Jerome's are contingent upon a successful completion of a background investigation and a pre‑employment drug screen (completed within 3 business days of any conditional offer).
The existence of a criminal record is not an automatic or absolute bar to employment. A candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, timing of the offense, nature of the offense, and other relevant information.
#J-18808-Ljbffr