QTS Data Centers
Join to apply for the
Critical Operations Technician I
role at
QTS Data Centers .
Location: Chandler, AZ
Summary The
Critical Operations Technician I
is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located inside and outside the building. This role monitors operations and conducts a routine assessment of building systems, ensuring the proper functioning of departmental equipment. The role also assists customers on the data center floor in person and via telephone, performing customer equipment installs, managing tickets within a ticketing system, communicating and escalating alerts, and completing tasks related to computer hardware, software, or operating systems. This role requires on‑site work hours to support a 24x7x365 data center environment and is not eligible for remote or hybrid work.
Responsibilities and Other Duties
Apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary.
Provide remote hands‑and‑eyes services for customers.
Provide high‑level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documented procedures.
Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure; consult with supervisor or team lead to order necessary tools and equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network or system alerts.
Operate and monitor critical and non‑critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
Use the Change Management Process to get approval for preventive and corrective maintenance; commence and complete maintenance with necessary documentation using the QTS process and software.
Basic Qualifications
Two or more years of technical training, military training, or workplace equivalency.
Background in areas of IT, electrical, and/or mechanical.
Proficiency with MS Office Suite.
Preferred Qualifications
One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.
Knowledge, Skills, and Abilities
Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.
Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
Strong written, verbal and interpersonal skills.
Ability to function in a team environment.
The ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
The ability to acquire and apply job‑related knowledge within set guidelines and expectations.
Total Rewards This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is bonus eligible.
Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
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Critical Operations Technician I
role at
QTS Data Centers .
Location: Chandler, AZ
Summary The
Critical Operations Technician I
is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located inside and outside the building. This role monitors operations and conducts a routine assessment of building systems, ensuring the proper functioning of departmental equipment. The role also assists customers on the data center floor in person and via telephone, performing customer equipment installs, managing tickets within a ticketing system, communicating and escalating alerts, and completing tasks related to computer hardware, software, or operating systems. This role requires on‑site work hours to support a 24x7x365 data center environment and is not eligible for remote or hybrid work.
Responsibilities and Other Duties
Apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary.
Provide remote hands‑and‑eyes services for customers.
Provide high‑level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documented procedures.
Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure; consult with supervisor or team lead to order necessary tools and equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network or system alerts.
Operate and monitor critical and non‑critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
Use the Change Management Process to get approval for preventive and corrective maintenance; commence and complete maintenance with necessary documentation using the QTS process and software.
Basic Qualifications
Two or more years of technical training, military training, or workplace equivalency.
Background in areas of IT, electrical, and/or mechanical.
Proficiency with MS Office Suite.
Preferred Qualifications
One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.
Knowledge, Skills, and Abilities
Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.
Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
Strong written, verbal and interpersonal skills.
Ability to function in a team environment.
The ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
The ability to acquire and apply job‑related knowledge within set guidelines and expectations.
Total Rewards This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is bonus eligible.
Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
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