Experity
Teleradiology Help Desk Representative - Part Time
Experity, Machesney Park, Illinois, United States, 61115
Teleradiology Help Desk Representative – Part Time
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Teleradiology Help Desk Representative – Part Time
role at
Experity .
Experity is the leading software and services company for on-demand healthcare in the U.S., providing solutions for over 5700 urgent care clinics. Our products cover patient scheduling, checking‑in, clinical documentation, and billing, all designed to simplify operations across the network.
Benefits
Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
Ownership – All Team Members are eligible for synthetic ownership in Experity after one year of employment, with real financial rewards when the company succeeds.
Employee Assistance Program – Includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and more.
Flexibility – Experity allows flexible work scheduling to support work‑life balance.
Paid Time Off (PTO) – Generous PTO plan that increases with milestones.
Career Development – Learning program foundation to explore potential and achieve career goals.
Team Building – Company picnic, holiday party, and other team‑building events.
Total Compensation – Competitive pay, quarterly bonuses, and a 401(k) retirement plan with an employer match.
Job Details
Job Type:
Part Time – up to 30 hours weekly
Hybrid:
Work remotely or in office; must live within commutable distance for occasional office attendance.
Wage:
$15.75 starting
Responsibilities
Triage inbound calls from centers regarding re‑interpretation requests, patient demographics updates, live study status, direct radiologist contact, or complaints.
Make outbound calls to notify centers of positive findings or request additional information on studies.
Monitor the live queue to ensure all live cases are read within contracted time, notify radiologists if a case is low, and reassign cases as needed.
Communicate with radiologists about rereads or missing information (images, history, demographics, etc.).
Provide Level I support to centers and submit IT tickets when needed.
Open and close QA cases for radiologists.
Monitor auto‑assign rules and manually assign specialty cases.
Perform other duties as assigned.
Education and Experience
High School degree or equivalent.
Two years of related experience in basic computer skills, clerical work, call‑center environment, or customer service.
PACS experience preferred but not required.
Core Values
Team First
Lift Others Up
Share Openly
Set and Crush Goals
Delight the Client
Other Information
Seniority level: Entry level
Employment type: Part‑time
Job function: Information Technology
Industry: Software Development
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Teleradiology Help Desk Representative – Part Time
role at
Experity .
Experity is the leading software and services company for on-demand healthcare in the U.S., providing solutions for over 5700 urgent care clinics. Our products cover patient scheduling, checking‑in, clinical documentation, and billing, all designed to simplify operations across the network.
Benefits
Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
Ownership – All Team Members are eligible for synthetic ownership in Experity after one year of employment, with real financial rewards when the company succeeds.
Employee Assistance Program – Includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and more.
Flexibility – Experity allows flexible work scheduling to support work‑life balance.
Paid Time Off (PTO) – Generous PTO plan that increases with milestones.
Career Development – Learning program foundation to explore potential and achieve career goals.
Team Building – Company picnic, holiday party, and other team‑building events.
Total Compensation – Competitive pay, quarterly bonuses, and a 401(k) retirement plan with an employer match.
Job Details
Job Type:
Part Time – up to 30 hours weekly
Hybrid:
Work remotely or in office; must live within commutable distance for occasional office attendance.
Wage:
$15.75 starting
Responsibilities
Triage inbound calls from centers regarding re‑interpretation requests, patient demographics updates, live study status, direct radiologist contact, or complaints.
Make outbound calls to notify centers of positive findings or request additional information on studies.
Monitor the live queue to ensure all live cases are read within contracted time, notify radiologists if a case is low, and reassign cases as needed.
Communicate with radiologists about rereads or missing information (images, history, demographics, etc.).
Provide Level I support to centers and submit IT tickets when needed.
Open and close QA cases for radiologists.
Monitor auto‑assign rules and manually assign specialty cases.
Perform other duties as assigned.
Education and Experience
High School degree or equivalent.
Two years of related experience in basic computer skills, clerical work, call‑center environment, or customer service.
PACS experience preferred but not required.
Core Values
Team First
Lift Others Up
Share Openly
Set and Crush Goals
Delight the Client
Other Information
Seniority level: Entry level
Employment type: Part‑time
Job function: Information Technology
Industry: Software Development
#J-18808-Ljbffr