UNC Health
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Summary Performs duties of an Administrative Associate but with some authority to step outside established procedures. Serves as subject‑matter authority in the administrative area for the department/clinic.
Responsibilities
Assist in developing budgets, monitoring expenditures, and reconciling financial statements. Investigate discrepancies and process corrective actions.
Coordinate and complete special projects independently or in cooperation with other groups as assigned.
Determine administrative needs and make arrangements for conferences, meetings, seminars, or other related activities.
Extract and compile data from written sources, individuals, and/or databases and provide interpretation.
Manage departmental information systems.
Prepare complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Compose formal correspondence and documents for internal or external circulation.
Serve as point person for all complex customer service and administrative issues. Interpret and communicate policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely provide guidance and direction to lower‑level staff. Assist with screening applications and conducting initial interviews of entry‑level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.
Preferences Prefer candidates with a bachelor’s degree and advanced experience with Microsoft Excel.
Other Information Other information:
Education Requirements
High School diploma or GED
Licensure/Certification Requirements
No licensure or certification required.
Professional Experience Requirements
Two (2) years of clerical or administrative experience.
If Bachelor’s degree, no years of clerical or administrative experience.
If Associate’s degree, one (1) year of clerical or administrative experience.
Knowledge/Skills/and Abilities Requirements
Customer Focus: Makes the customer and their needs a top priority and goes the extra mile to satisfy them. Demonstrates ability to resolve customer problems.
Technical expertise: Understands the technical aspects of one’s job and effectively uses Microsoft Office products to produce reports and documents.
Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
Accountability: Manages performance to meet expected results and internal/external customer requirements.
Fiscal responsibility: Understands the insurance process and makes the best decision/referral for the customer. Understands the relationship of the budget and resources to the strategic plan.
Coaching: Shares information, advice and suggestions to help others be more successful; provides support and acts as a resource depending on the situation and capabilities of the employee.
Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people; finds agreement on issues and follows through on implementation.
Solving Problems: Uses logic and intuition to arrive at decisions or solutions that achieve the desired outcome.
Job Details Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: SOM Med Hospitalist Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Summary Performs duties of an Administrative Associate but with some authority to step outside established procedures. Serves as subject‑matter authority in the administrative area for the department/clinic.
Responsibilities
Assist in developing budgets, monitoring expenditures, and reconciling financial statements. Investigate discrepancies and process corrective actions.
Coordinate and complete special projects independently or in cooperation with other groups as assigned.
Determine administrative needs and make arrangements for conferences, meetings, seminars, or other related activities.
Extract and compile data from written sources, individuals, and/or databases and provide interpretation.
Manage departmental information systems.
Prepare complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Compose formal correspondence and documents for internal or external circulation.
Serve as point person for all complex customer service and administrative issues. Interpret and communicate policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely provide guidance and direction to lower‑level staff. Assist with screening applications and conducting initial interviews of entry‑level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.
Preferences Prefer candidates with a bachelor’s degree and advanced experience with Microsoft Excel.
Other Information Other information:
Education Requirements
High School diploma or GED
Licensure/Certification Requirements
No licensure or certification required.
Professional Experience Requirements
Two (2) years of clerical or administrative experience.
If Bachelor’s degree, no years of clerical or administrative experience.
If Associate’s degree, one (1) year of clerical or administrative experience.
Knowledge/Skills/and Abilities Requirements
Customer Focus: Makes the customer and their needs a top priority and goes the extra mile to satisfy them. Demonstrates ability to resolve customer problems.
Technical expertise: Understands the technical aspects of one’s job and effectively uses Microsoft Office products to produce reports and documents.
Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
Accountability: Manages performance to meet expected results and internal/external customer requirements.
Fiscal responsibility: Understands the insurance process and makes the best decision/referral for the customer. Understands the relationship of the budget and resources to the strategic plan.
Coaching: Shares information, advice and suggestions to help others be more successful; provides support and acts as a resource depending on the situation and capabilities of the employee.
Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people; finds agreement on issues and follows through on implementation.
Solving Problems: Uses logic and intuition to arrive at decisions or solutions that achieve the desired outcome.
Job Details Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: SOM Med Hospitalist Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
#J-18808-Ljbffr