The Salvation Army Southern California
Front Desk Clerk, Shelter
The Salvation Army Southern California, Oakland, California, United States, 94616
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Front Desk Clerk, Shelter
role at
The Salvation Army Southern California
4 days ago Be among the first 25 applicants
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Basic Purpose The purpose of this position is to provide direction and supervision for program participants and provide facility security.
Essential Duties & Responsibilities
Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)
Monitor all persons entering and exiting the building
Answer phone, handle routine questions and direct calls
Complete daily logs (shift logs, safety logs, FYIs, etc.)
Oversee the participants cleaning and doing their daily chores
Conduct data entry as assigned
Conduct routine curfew and bedtime checks
Conduct washing of house linens as needed
Monitor security cameras regularly
Maintain and execute confidential information according to HIPPA standards
Maintain a highly detailed and organized filling system
Utilize harm reduction and trauma informed care principles
Maintain a professional image and procedures for the front office
Complete written documentation of participant infractions
Check and respond to emails and voicemails on a regular basis
Adhere to confidentiality standards
Other duties as assigned
Knowledge, Skills, Abilities & Other Qualifications Requirements
Knowledge of, and familiarity with, homeless services and social services.
Ability to speak and write the English language at a high and professional level
High degree of confidentiality
Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
Excellent communication skills, both written and verbal
Excellent and professional telephone etiquette and presence
High degree of organizational skills
Approach problem solving creatively
Strong ability to utilize a high level of time management and handling multiple tasks
Certificates, Licenses, Registrations
High school diploma or equivalent
Minimum one (1) year social service experience preferred
ServSafe Food Handlers Certification
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25-40 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Non-profit Organizations
Referrals increase your chances of interviewing at The Salvation Army Southern California by 2x
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Front Desk Clerk, Shelter
role at
The Salvation Army Southern California
4 days ago Be among the first 25 applicants
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Basic Purpose The purpose of this position is to provide direction and supervision for program participants and provide facility security.
Essential Duties & Responsibilities
Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)
Monitor all persons entering and exiting the building
Answer phone, handle routine questions and direct calls
Complete daily logs (shift logs, safety logs, FYIs, etc.)
Oversee the participants cleaning and doing their daily chores
Conduct data entry as assigned
Conduct routine curfew and bedtime checks
Conduct washing of house linens as needed
Monitor security cameras regularly
Maintain and execute confidential information according to HIPPA standards
Maintain a highly detailed and organized filling system
Utilize harm reduction and trauma informed care principles
Maintain a professional image and procedures for the front office
Complete written documentation of participant infractions
Check and respond to emails and voicemails on a regular basis
Adhere to confidentiality standards
Other duties as assigned
Knowledge, Skills, Abilities & Other Qualifications Requirements
Knowledge of, and familiarity with, homeless services and social services.
Ability to speak and write the English language at a high and professional level
High degree of confidentiality
Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
Excellent communication skills, both written and verbal
Excellent and professional telephone etiquette and presence
High degree of organizational skills
Approach problem solving creatively
Strong ability to utilize a high level of time management and handling multiple tasks
Certificates, Licenses, Registrations
High school diploma or equivalent
Minimum one (1) year social service experience preferred
ServSafe Food Handlers Certification
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25-40 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Non-profit Organizations
Referrals increase your chances of interviewing at The Salvation Army Southern California by 2x
#J-18808-Ljbffr