FirstLink
Full-Time Evening Call Specialist (In Office Position)
FirstLink, Fargo, North Dakota, us, 58126
Full-Time Evening Call Specialist (In Office Position)
FirstLink is looking for multiple Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and
be part of a holiday rotation.
Responsibilities
Engage with callers across all FirstLink lines, including 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and regional/state crisis lines.
De-escalate emotional and mental health crises and provide active listening support.
Make appropriate referrals to local community resources and coordinate follow‑up as needed.
Maintain accurate and timely documentation of interactions in the FirstLink system.
Qualifications
High school diploma or GED required.
Minimum of 6 months working experience in a call center, customer service, human service, or mental health field.
Strong written and verbal communication skills.
Ability to read, write, and follow oral or written instructions.
Must be 18 years of age or older.
Schedule
Sunday‑Thursday OR Tuesday‑Saturday shifts.
4 PM‑12 AM or 4 PM‑12:30 AM.
Evening shift, holidays, weekend availability.
Benefits
Employee Assistance Program.
100% paid health, dental, and vision insurance (employee only).
Long‑term and short‑term disability.
Life insurance.
12 days paid time off, accruing 8 hours per month during first calendar year.
Salary $19.00 per hour.
Apply today! FirstLink is an Equal Opportunity Employer. Referrals increase your chances of interviewing at FirstLink by 2x.
#J-18808-Ljbffr
This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and
be part of a holiday rotation.
Responsibilities
Engage with callers across all FirstLink lines, including 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and regional/state crisis lines.
De-escalate emotional and mental health crises and provide active listening support.
Make appropriate referrals to local community resources and coordinate follow‑up as needed.
Maintain accurate and timely documentation of interactions in the FirstLink system.
Qualifications
High school diploma or GED required.
Minimum of 6 months working experience in a call center, customer service, human service, or mental health field.
Strong written and verbal communication skills.
Ability to read, write, and follow oral or written instructions.
Must be 18 years of age or older.
Schedule
Sunday‑Thursday OR Tuesday‑Saturday shifts.
4 PM‑12 AM or 4 PM‑12:30 AM.
Evening shift, holidays, weekend availability.
Benefits
Employee Assistance Program.
100% paid health, dental, and vision insurance (employee only).
Long‑term and short‑term disability.
Life insurance.
12 days paid time off, accruing 8 hours per month during first calendar year.
Salary $19.00 per hour.
Apply today! FirstLink is an Equal Opportunity Employer. Referrals increase your chances of interviewing at FirstLink by 2x.
#J-18808-Ljbffr