CYNET SYSTEMS
Senior Customer Service Representative
CYNET SYSTEMS, Irvine, California, United States, 92713
Job Description :
Pay Range : $20.50hr - $25.50hr
The Customer Service Specialist will be responsible for managing customer orders, resolving issues, and ensuring service excellence through effective communication, problem-solving, and collaboration.
This role requires strong attention to detail, multitasking ability, and commitment to providing superior customer service in a high-volume environment.
Responsibilities :
Use case management systems to manage customer contacts and order details with accuracy.
Track, resolve, and elevate orders or cases proactively, ensuring alignment with service excellence standards.
Place and monitor orders via phone, fax, and email for hospital and sales representative customers.
Manage new orders, returns, billing, inventory adjustments, reconciliations, and FCAs / recalls.
Communicate proactively regarding backorders, order status, product availability, and missed deliverables.
Investigate complex issues, conduct root cause analysis, and implement effective resolutions.
Prioritize high volumes of work across phones, emails, faxes, and case management systems.
Serve as a Subject Matter Expert (SME) to coach and train other team members.
Process and transact consignment conversions and reconciliations accurately.
Perform basic data analysis and prepare reports for Sales, Customers, and Consignment Teams.
Process customer returns and coordinate with Inventory Teams for product receipt.
Complete customer credits in compliance with documentation guidelines and SOX controls.
Communicate with Supply Chain Planning to monitor inventory availability.
Meet and maintain departmental performance metrics and quality standards.
Requirement / Must Have :
High school diploma required.
Minimum of 4 years of customer service experience.
Strong written and verbal communication skills.
Excellent interpersonal and relationship-building skills with negotiation and persuasion abilities.
Ability to thrive in a fast-paced, demanding environment.
Strong time management and prioritization skills.
Team-oriented mindset with the ability to work independently.
Proven problem-solving and critical-thinking skills.
Proficiency in MS Office Suite.
Experience with ERP systems.
Ability to manage confidential information with discretion.
Exceptional attention to detail.
Preferred Qualifications :
Bachelor s degree preferred (required for promotional opportunities).
Experience with Salesforce or other CRM platforms.
Proficiency in JDE (ERP software).
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The Customer Service Specialist will be responsible for managing customer orders, resolving issues, and ensuring service excellence through effective communication, problem-solving, and collaboration.
This role requires strong attention to detail, multitasking ability, and commitment to providing superior customer service in a high-volume environment.
Responsibilities :
Use case management systems to manage customer contacts and order details with accuracy.
Track, resolve, and elevate orders or cases proactively, ensuring alignment with service excellence standards.
Place and monitor orders via phone, fax, and email for hospital and sales representative customers.
Manage new orders, returns, billing, inventory adjustments, reconciliations, and FCAs / recalls.
Communicate proactively regarding backorders, order status, product availability, and missed deliverables.
Investigate complex issues, conduct root cause analysis, and implement effective resolutions.
Prioritize high volumes of work across phones, emails, faxes, and case management systems.
Serve as a Subject Matter Expert (SME) to coach and train other team members.
Process and transact consignment conversions and reconciliations accurately.
Perform basic data analysis and prepare reports for Sales, Customers, and Consignment Teams.
Process customer returns and coordinate with Inventory Teams for product receipt.
Complete customer credits in compliance with documentation guidelines and SOX controls.
Communicate with Supply Chain Planning to monitor inventory availability.
Meet and maintain departmental performance metrics and quality standards.
Requirement / Must Have :
High school diploma required.
Minimum of 4 years of customer service experience.
Strong written and verbal communication skills.
Excellent interpersonal and relationship-building skills with negotiation and persuasion abilities.
Ability to thrive in a fast-paced, demanding environment.
Strong time management and prioritization skills.
Team-oriented mindset with the ability to work independently.
Proven problem-solving and critical-thinking skills.
Proficiency in MS Office Suite.
Experience with ERP systems.
Ability to manage confidential information with discretion.
Exceptional attention to detail.
Preferred Qualifications :
Bachelor s degree preferred (required for promotional opportunities).
Experience with Salesforce or other CRM platforms.
Proficiency in JDE (ERP software).
#J-18808-Ljbffr