Intuit
Overview
We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs. The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience. Mindset
Daily demonstration of our Prosperity Principles: Advocacy, Ownership, and Expertise. Enthusiasm for leading change and effective collaboration with supporting functions. Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner. Demonstrated ability to problem-solve and multitask efficiently in a dynamic environment. Comfort with ambiguity and adaptability to changing priorities. A collaborative team player who actively contributes to collective goals. Qualifications
Experience: 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification. Proven experience in a customer support role, preferably within a tech or SaaS environment. An active QuickBooks Online Level 1 Certification is required and must be provided before your start date. A strong understanding of bookkeeping principles and financial terminology. Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions. Hybrid Work Requirement: Minimum requirement of 2 days in the office 4 hours per day and a dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home. Responsibilities
Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users, troubleshooting and resolving complex software-related issues via phone and chat in a professional and reassuring manner while applying prosperity principles to customer solutions. Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success and partnering with teams such as Learning & Development, Sales, and Product Management to relay client feedback and drive improvements to the product and customer experience through strong advocacy. Lead and Innovate: Create high-quality customer interactions that instill confidence and identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field. Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform. Maintain Expertise: Stay current with all updates, new features, functionalities of the QuickBooks Online platform to serve as a trusted advisor and demonstrate continuous commitment to expertise. Intuit provides a competitive compensation package with strong pay for performance rewards approach. The expected base pay range for this position is California $23.00 - $29.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.
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We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs. The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience. Mindset
Daily demonstration of our Prosperity Principles: Advocacy, Ownership, and Expertise. Enthusiasm for leading change and effective collaboration with supporting functions. Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner. Demonstrated ability to problem-solve and multitask efficiently in a dynamic environment. Comfort with ambiguity and adaptability to changing priorities. A collaborative team player who actively contributes to collective goals. Qualifications
Experience: 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification. Proven experience in a customer support role, preferably within a tech or SaaS environment. An active QuickBooks Online Level 1 Certification is required and must be provided before your start date. A strong understanding of bookkeeping principles and financial terminology. Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions. Hybrid Work Requirement: Minimum requirement of 2 days in the office 4 hours per day and a dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home. Responsibilities
Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users, troubleshooting and resolving complex software-related issues via phone and chat in a professional and reassuring manner while applying prosperity principles to customer solutions. Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success and partnering with teams such as Learning & Development, Sales, and Product Management to relay client feedback and drive improvements to the product and customer experience through strong advocacy. Lead and Innovate: Create high-quality customer interactions that instill confidence and identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field. Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform. Maintain Expertise: Stay current with all updates, new features, functionalities of the QuickBooks Online platform to serve as a trusted advisor and demonstrate continuous commitment to expertise. Intuit provides a competitive compensation package with strong pay for performance rewards approach. The expected base pay range for this position is California $23.00 - $29.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.
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