United Midwest Savings Bank
CUSTOMER SERVICE REPRESENTATIVE (CONSUMER LENDING)
United Midwest Savings Bank, Beachwood, Ohio, United States, 44122
CUSTOMER SERVICE REPRESENTATIVE (CONSUMER LENDING)
3 weeks ago Be among the first 25 applicants
About UMWSB We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.
What We Stand For Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.
Employment Type Full-Time, Non-Exempt
Location Beachwood, OH
Reports to Customer Service Supervisor
Position Summary Customer Service Representative manages customer queries and complaints. Employees will also be asked escalated complaints across a number of communication channels. To do well in this role employees will need to be able to remain calm when customers are frustrated and have experience working with computers. Mailroom duties performed to process and distribute incoming mail.
Responsibilities
Customer interaction: Answer customer questions about loans, guide them through applications, approvals, payments and account status.
Issue resolution: Handle complaints and resolve issues related to mortgage payments, escrow, or other account-specific concerns.
Record keeping: Maintaining accurate records of all interactions, transactions, comments and complaints.
Education and Experience High school diploma, general education degree equivalent combination of education and experience.
Required Skills/Abilities
Proven customer support experience. Excellent verbal and written communication skills.
Ability to multi-task, prioritize and manage time effectively.
Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Bi-lingual (Spanish) highly preferred.
Benefits
Paid Time Off (PTO)
Medical / Dental / Vision
401K
Paid Family Leave
Salary $18.00 per hour
United Midwest Savings Bank is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at United Midwest Savings Bank by 2x
Get notified about new Customer Service Representative jobs in
Beachwood, OH .
#J-18808-Ljbffr
About UMWSB We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.
What We Stand For Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.
Employment Type Full-Time, Non-Exempt
Location Beachwood, OH
Reports to Customer Service Supervisor
Position Summary Customer Service Representative manages customer queries and complaints. Employees will also be asked escalated complaints across a number of communication channels. To do well in this role employees will need to be able to remain calm when customers are frustrated and have experience working with computers. Mailroom duties performed to process and distribute incoming mail.
Responsibilities
Customer interaction: Answer customer questions about loans, guide them through applications, approvals, payments and account status.
Issue resolution: Handle complaints and resolve issues related to mortgage payments, escrow, or other account-specific concerns.
Record keeping: Maintaining accurate records of all interactions, transactions, comments and complaints.
Education and Experience High school diploma, general education degree equivalent combination of education and experience.
Required Skills/Abilities
Proven customer support experience. Excellent verbal and written communication skills.
Ability to multi-task, prioritize and manage time effectively.
Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Bi-lingual (Spanish) highly preferred.
Benefits
Paid Time Off (PTO)
Medical / Dental / Vision
401K
Paid Family Leave
Salary $18.00 per hour
United Midwest Savings Bank is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at United Midwest Savings Bank by 2x
Get notified about new Customer Service Representative jobs in
Beachwood, OH .
#J-18808-Ljbffr