Hillyard, Inc.
Equipment Service Coordinator – Hillyard, Inc.
Location: Springfield, MO. Hillyard, Inc. is hiring a Service Care Specialist for our Service team.
Do you have experience dealing with service calls? Are you organized? Do you enjoy problem solving? If you answered “Yes”, the Hillyard Service Team has the career opportunity for you.
Essential Functions and Responsibilities
Enter Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
Monitor Repair Status for Machine Completion
Monitor Open Service Orders
Review and Assist Technicians with Service Repair Estimates
Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs
Assist in scheduling of Programmed Maintenance Agreements
Qualifications
Experience in an interactive customer service environment is a plus
Ability to interact professionally with technicians and service team associates
Dispatching and direct customer interfacing as well as experience in a parts ordering environment
Ability to handle multiple tasks productively while maintaining attention to detail
Strong follow-up and problem-solving skills
communication and listening skills
What’s in it for You
Monday-Friday day shift schedule
Competitive salary and bonus program
Paid holidays
Paid time off programs
Industry leading 401(K) and profit‑sharing program
Excellent medical, vision, dental
Getting Started At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate – seize this opportunity and apply today! Your journey to greatness begins here!
Click here to view a full position description.
Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Do you have experience dealing with service calls? Are you organized? Do you enjoy problem solving? If you answered “Yes”, the Hillyard Service Team has the career opportunity for you.
Essential Functions and Responsibilities
Enter Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
Monitor Repair Status for Machine Completion
Monitor Open Service Orders
Review and Assist Technicians with Service Repair Estimates
Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs
Assist in scheduling of Programmed Maintenance Agreements
Qualifications
Experience in an interactive customer service environment is a plus
Ability to interact professionally with technicians and service team associates
Dispatching and direct customer interfacing as well as experience in a parts ordering environment
Ability to handle multiple tasks productively while maintaining attention to detail
Strong follow-up and problem-solving skills
communication and listening skills
What’s in it for You
Monday-Friday day shift schedule
Competitive salary and bonus program
Paid holidays
Paid time off programs
Industry leading 401(K) and profit‑sharing program
Excellent medical, vision, dental
Getting Started At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate – seize this opportunity and apply today! Your journey to greatness begins here!
Click here to view a full position description.
Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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