PRIME AE Group, Inc.
Traffic Management Control Operator (TMC Operator)
PRIME AE Group, Inc., Florida, New York, United States
Traffic Management Control Operator (TMC Operator)
Join to apply for the
Traffic Management Control Operator (TMC Operator)
role at
PRIME AE Group, Inc.
4 days ago Be among the first 25 applicants
Join to apply for the
Traffic Management Control Operator (TMC Operator)
role at
PRIME AE Group, Inc.
Help Us Change the World—One Project at a Time
At
PRIME AE , we believe every bridge, building, classroom, park, and roadway we design tells a story—and leaves a legacy. Whether it’s through architecture, engineering, planning, or consulting, our work is deeply rooted in improving the everyday experiences of people and communities. Join us and be part of a collaborative, forward‑thinking team that values innovation, technical excellence, and meaningful contribution.
Who We Are:
PRIME AE Group, Inc.
( www.primeeng.com ) is a nationally ranked, full‑service architecture and engineering firm with 22 offices across 9 states and a team of 500+ professionals. For nearly two decades, we’ve partnered with public and private sector clients to deliver creative, practical, and sustainable solutions across transportation, education, healthcare, municipal, federal, commercial, and recreational sectors. We’re expanding our capabilities, our geography, and our team—and now is an exciting time to join us.
We are currently seeking a
Traffic Management Center (TMC) Operator
to support Florida’s Turnpike Enterprise on
Ocoee, FL . This role plays a critical part in incident management, customer safety, and real‑time operations within a fast‑paced, 24/7 environment.
What You’ll Do The
TMC Operator
will actively monitor roadway conditions, detect incidents, and provide timely, accurate traveler information across the statewide toll road system. You will work closely with first responders, maintenance teams, and internal stakeholders to support safe traffic operations, rapid incident clearance, and compliance with Florida’s Open Roads Policy.
Key Responsibilities
Monitor Turnpike roadways using CCTV cameras, Florida Highway Patrol communications, and other traffic information sources to detect and verify incidents.
Accurately enter, update, and manage incidents in the SunGuide database.
Disseminate real‑time traveler information through ITS devices including Dynamic Message Signs (DMS), Highway Advisory Radio, 511, Public Information Displays, and email alerts.
Activate ITS devices for FDLE‑approved Amber, Silver, and Law Enforcement Officer (LEO) Alerts.
Coordinate incident notifications via two‑way radio, phone, and email with Turnpike staff, districts, and emergency responders.
Activate and manage the Rapid Incident Scene Clearance (RISC) program, including timekeeping and documentation.
Dispatch and monitor Road Ranger Safety Patrol operators, ensuring accurate logging and on‑camera safety verification.
Track fleet activity using automated vehicle location systems.
Monitor ITS devices and systems, troubleshoot issues, and report outages to the ITS Operations Team.
Complete Operations Management System (OMS) tickets related to roadway maintenance, construction damage, and facility issues.
Provide after‑hours support for facilities work orders and emergency facility issues.
Maintain real‑time quality control of public‑facing traffic information displayed on DMS, PID, and Florida 511.
Respond to public phone calls regarding roadway conditions, toll information, and Road Ranger assistance.
Conduct routine camera tours to proactively identify incidents and special events impacting traffic.
Document maintenance activities for ITS contractors and review daily shift change and ITS help desk reports.
Participate in monthly TMC staff meetings and ongoing operational coordination.
What You’ll Bring
Knowledge of major local and regional roadways.
Experience working in a call center, control center, dispatch center, or similar real‑time operations environment.
Ability to gather, analyze, and disseminate information from multiple sources including CCTV, scanners, two‑way radio, field personnel, and the public.
Strong multitasking skills with the ability to prioritize and perform under pressure in a fast‑paced environment.
Proficiency in using two‑way radio systems and incident management software.
Ability to read, interpret, and apply technical and operational documents such as TMC procedures and traffic management guidelines.
Strong communication skills and ability to collaborate effectively with internal teams and external partners.
Flexibility to work rotating shifts, nights, weekends, and holidays as required.
Why PRIME AE? We don’t just offer jobs—we build careers. At PRIME AE, you’ll find a culture of support, flexibility, and opportunity. You’ll work on impactful projects that improve daily life, alongside colleagues who inspire and challenge you. Whether you’re advancing your technical skills or growing as a leader, we’re committed to helping you succeed.
Full‑Career Support: Flexible career paths across disciplines, from technical specialist to project leadership.
People‑First Culture: We hire top talent, champion diversity, trust, and integrity.
Meaningful Impact: Work on projects—from community centers and hospitals to federal, transportation, and water systems—that tangibly improve lives.
Growth‑Oriented: Strategically expanding capabilities and geography (e.g., Southeast acquisition, federal growth) with strong backing from investors.
National Yet Local: Enjoy the resources of a big firm with the agility and client intimacy of local offices.
PRIME AE Group celebrates diversity and is committed to creating an inclusive environment for all employees.
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Design Services
Location: Orlando, FL
Salary: $97,300.00-$125,544.00
#J-18808-Ljbffr
Traffic Management Control Operator (TMC Operator)
role at
PRIME AE Group, Inc.
4 days ago Be among the first 25 applicants
Join to apply for the
Traffic Management Control Operator (TMC Operator)
role at
PRIME AE Group, Inc.
Help Us Change the World—One Project at a Time
At
PRIME AE , we believe every bridge, building, classroom, park, and roadway we design tells a story—and leaves a legacy. Whether it’s through architecture, engineering, planning, or consulting, our work is deeply rooted in improving the everyday experiences of people and communities. Join us and be part of a collaborative, forward‑thinking team that values innovation, technical excellence, and meaningful contribution.
Who We Are:
PRIME AE Group, Inc.
( www.primeeng.com ) is a nationally ranked, full‑service architecture and engineering firm with 22 offices across 9 states and a team of 500+ professionals. For nearly two decades, we’ve partnered with public and private sector clients to deliver creative, practical, and sustainable solutions across transportation, education, healthcare, municipal, federal, commercial, and recreational sectors. We’re expanding our capabilities, our geography, and our team—and now is an exciting time to join us.
We are currently seeking a
Traffic Management Center (TMC) Operator
to support Florida’s Turnpike Enterprise on
Ocoee, FL . This role plays a critical part in incident management, customer safety, and real‑time operations within a fast‑paced, 24/7 environment.
What You’ll Do The
TMC Operator
will actively monitor roadway conditions, detect incidents, and provide timely, accurate traveler information across the statewide toll road system. You will work closely with first responders, maintenance teams, and internal stakeholders to support safe traffic operations, rapid incident clearance, and compliance with Florida’s Open Roads Policy.
Key Responsibilities
Monitor Turnpike roadways using CCTV cameras, Florida Highway Patrol communications, and other traffic information sources to detect and verify incidents.
Accurately enter, update, and manage incidents in the SunGuide database.
Disseminate real‑time traveler information through ITS devices including Dynamic Message Signs (DMS), Highway Advisory Radio, 511, Public Information Displays, and email alerts.
Activate ITS devices for FDLE‑approved Amber, Silver, and Law Enforcement Officer (LEO) Alerts.
Coordinate incident notifications via two‑way radio, phone, and email with Turnpike staff, districts, and emergency responders.
Activate and manage the Rapid Incident Scene Clearance (RISC) program, including timekeeping and documentation.
Dispatch and monitor Road Ranger Safety Patrol operators, ensuring accurate logging and on‑camera safety verification.
Track fleet activity using automated vehicle location systems.
Monitor ITS devices and systems, troubleshoot issues, and report outages to the ITS Operations Team.
Complete Operations Management System (OMS) tickets related to roadway maintenance, construction damage, and facility issues.
Provide after‑hours support for facilities work orders and emergency facility issues.
Maintain real‑time quality control of public‑facing traffic information displayed on DMS, PID, and Florida 511.
Respond to public phone calls regarding roadway conditions, toll information, and Road Ranger assistance.
Conduct routine camera tours to proactively identify incidents and special events impacting traffic.
Document maintenance activities for ITS contractors and review daily shift change and ITS help desk reports.
Participate in monthly TMC staff meetings and ongoing operational coordination.
What You’ll Bring
Knowledge of major local and regional roadways.
Experience working in a call center, control center, dispatch center, or similar real‑time operations environment.
Ability to gather, analyze, and disseminate information from multiple sources including CCTV, scanners, two‑way radio, field personnel, and the public.
Strong multitasking skills with the ability to prioritize and perform under pressure in a fast‑paced environment.
Proficiency in using two‑way radio systems and incident management software.
Ability to read, interpret, and apply technical and operational documents such as TMC procedures and traffic management guidelines.
Strong communication skills and ability to collaborate effectively with internal teams and external partners.
Flexibility to work rotating shifts, nights, weekends, and holidays as required.
Why PRIME AE? We don’t just offer jobs—we build careers. At PRIME AE, you’ll find a culture of support, flexibility, and opportunity. You’ll work on impactful projects that improve daily life, alongside colleagues who inspire and challenge you. Whether you’re advancing your technical skills or growing as a leader, we’re committed to helping you succeed.
Full‑Career Support: Flexible career paths across disciplines, from technical specialist to project leadership.
People‑First Culture: We hire top talent, champion diversity, trust, and integrity.
Meaningful Impact: Work on projects—from community centers and hospitals to federal, transportation, and water systems—that tangibly improve lives.
Growth‑Oriented: Strategically expanding capabilities and geography (e.g., Southeast acquisition, federal growth) with strong backing from investors.
National Yet Local: Enjoy the resources of a big firm with the agility and client intimacy of local offices.
PRIME AE Group celebrates diversity and is committed to creating an inclusive environment for all employees.
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Design Services
Location: Orlando, FL
Salary: $97,300.00-$125,544.00
#J-18808-Ljbffr