CARNIVAL CRUISE LINES
Sr. Technical Product Owner - GDS Travel App
CARNIVAL CRUISE LINES, Miami, Florida, us, 33222
Job Overview
Travel Applications is seeking a Senior Technical Product Owner (TPO) within Global Technology Services (GTS) to support all Sabre interfaces including Guest Air Systems, Crew, Corporate, and Back Office Accounting. This role involves driving product strategy, owning the roadmap, gathering requirements, designing new features, functional testing, and supporting deployment. The Technical Product Owner will work closely with travel operations and Travel Application developer teams to ensure successful implementation and support of travel software applications. This role will support seven business units and 400+ Sabre users globally. The ideal candidate will have extensive knowledge of Sabre GDS products and business processes, strong analytical and design skills, and the ability to collaborate effectively with technical teams. Essential Functions
Requirements Gathering:
Meet with business leaders and users to gather requirements for development of travel application enhancements, upgrades, new releases, and rollout of travel automation systems. Build strong relationships with stakeholders and ensure alignment with business goals. Responsible for managing and prioritizing with the business the travel application development intake process through design, development, testing and deployment. Functional Application Design:
Incorporate business and Sabre technical requirements to developer-level user stories using Agile methodology and documenting into Jira stories and managing Sprints. Testing and Validation:
Define testing criteria, prepare and compile test cases, analyze results, validate systems and complete user documentation. Perform end-to-end testing prior to delivery of software releases. Work with business users on testing and training activities and documentation. Collaboration with Technical and Business Teams:
Work closely with Air travel operation teams and developer teams to develop new features based on strategic vision and business roadmaps. Implement and test new Sabre technologies and APIs on behalf of the Air travel and Air business teams. Serve as conduit between developers and business groups. Assist other TPO's with training and coaching as needed. First-tier support:
Contribute to first-tier support of GDS support and administration. Research and respond to support tickets and coordinate with Sabre support and account teams as necessary. Serve as backup to Sabre administration activities including: Managing 400+ Sabre users, Sabre Red 360 installations, Sabre Profile Administration, Sabre API tracking and retirement updates and compliance to IT Travel Teams. Perform other duties as assigned. Qualifications
Bachelor's degree. 15+ Years Sabre GDS experience required. Knowledge, Skills, and Abilities
Sabre product and technical skills: PNR, Air Shopping, Air Pricing, NDC, BFM, Ticketing, Schedule Changes, CSL, SR360 graphical and Sabre Web Service APIs. Extensive experience in the travel industry, including leisure, corporate and online travel practices. Expert hands-on knowledge of all aspects of the travel reservation process. Professional experience as a Technical Product Manager/Business Analyst. Functional understanding of Sabre Web Service APIs. Experience in creating and maintaining functional and technical documentation and standards in end-to-end product delivery. Physical Demands
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel
Less than 25% non-shipboard travel likely. Work Conditions
Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Location
This position is classified as “in-office.” Employees work from a designated Carnival office in South Florida Tuesday through Thursday each week. Work from home on Mondays and Fridays. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area. Benefits
Health Benefits
Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage
Financial Benefits
401(k) plan that includes a company match Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus
Equal Employment Opportunity
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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Travel Applications is seeking a Senior Technical Product Owner (TPO) within Global Technology Services (GTS) to support all Sabre interfaces including Guest Air Systems, Crew, Corporate, and Back Office Accounting. This role involves driving product strategy, owning the roadmap, gathering requirements, designing new features, functional testing, and supporting deployment. The Technical Product Owner will work closely with travel operations and Travel Application developer teams to ensure successful implementation and support of travel software applications. This role will support seven business units and 400+ Sabre users globally. The ideal candidate will have extensive knowledge of Sabre GDS products and business processes, strong analytical and design skills, and the ability to collaborate effectively with technical teams. Essential Functions
Requirements Gathering:
Meet with business leaders and users to gather requirements for development of travel application enhancements, upgrades, new releases, and rollout of travel automation systems. Build strong relationships with stakeholders and ensure alignment with business goals. Responsible for managing and prioritizing with the business the travel application development intake process through design, development, testing and deployment. Functional Application Design:
Incorporate business and Sabre technical requirements to developer-level user stories using Agile methodology and documenting into Jira stories and managing Sprints. Testing and Validation:
Define testing criteria, prepare and compile test cases, analyze results, validate systems and complete user documentation. Perform end-to-end testing prior to delivery of software releases. Work with business users on testing and training activities and documentation. Collaboration with Technical and Business Teams:
Work closely with Air travel operation teams and developer teams to develop new features based on strategic vision and business roadmaps. Implement and test new Sabre technologies and APIs on behalf of the Air travel and Air business teams. Serve as conduit between developers and business groups. Assist other TPO's with training and coaching as needed. First-tier support:
Contribute to first-tier support of GDS support and administration. Research and respond to support tickets and coordinate with Sabre support and account teams as necessary. Serve as backup to Sabre administration activities including: Managing 400+ Sabre users, Sabre Red 360 installations, Sabre Profile Administration, Sabre API tracking and retirement updates and compliance to IT Travel Teams. Perform other duties as assigned. Qualifications
Bachelor's degree. 15+ Years Sabre GDS experience required. Knowledge, Skills, and Abilities
Sabre product and technical skills: PNR, Air Shopping, Air Pricing, NDC, BFM, Ticketing, Schedule Changes, CSL, SR360 graphical and Sabre Web Service APIs. Extensive experience in the travel industry, including leisure, corporate and online travel practices. Expert hands-on knowledge of all aspects of the travel reservation process. Professional experience as a Technical Product Manager/Business Analyst. Functional understanding of Sabre Web Service APIs. Experience in creating and maintaining functional and technical documentation and standards in end-to-end product delivery. Physical Demands
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel
Less than 25% non-shipboard travel likely. Work Conditions
Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Location
This position is classified as “in-office.” Employees work from a designated Carnival office in South Florida Tuesday through Thursday each week. Work from home on Mondays and Fridays. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area. Benefits
Health Benefits
Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage
Financial Benefits
401(k) plan that includes a company match Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus
Equal Employment Opportunity
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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