The Dignify Solutions, LLC
Desktop Support Engineer - Initially Remote
The Dignify Solutions, LLC, Greenville, South Carolina, us, 29610
Desktop Support Engineer - Initially Remote
3 weeks ago Be among the first 25 applicants
Responsibilities
Co-ordinate with OEMs for in-time delivery
Secure storing of EUC devices at depot. Coordinate deployment of local assets with client and onsite tech team and remote team.
Update asset details in ServiceNow asset management module.
Asset tracking and reporting for all user compute assets at depot.
Coordinate with EUS team for desktop engineering related issues.
Help client’s IT with onboarding and termination process of end users from an asset perspective.
Allocate device based on policy and approvals provided by client IT.
Deploy and configure Intune for Windows devices and JAMF tool for Apple desktops.
Image device based on user profile.
Hardware break‑fix support at depot / coordination with OEM.
Dispatch EUC devices (laptops/tablets, etc.) to user location after proper transit insurance per details provided by client.
Hardware IMAC & software break‑fix support for assets coming to the depot.
Software installation for user compute devices, user profile transfers, etc. as received at the depot.
Inform offshore remote desktop team for installation configuration and handholding.
Receive devices from users leaving organization or users getting replacement.
Handover EOL devices to client designated disposal vendor after proper data wipe.
Store devices with residual life for use as loaners as per process defined by client.
Provide loaners per client approval for users whose devices have hardware failure.
Manage asset lifecycle in ServiceNow.
Data wipe for devices getting disposed or kept in depot as loaner device.
Troubleshooting and repair of existing devices.
Software asset management and hardware asset management.
Qualifications
Candidate should be process‑driven, well‑versed with laptop and desktop imaging, installations, troubleshooting (MAC and Windows).
Experience with asset management and MDM device management.
Strong communication skills and ability to work collaboratively with cross‑functional teams.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry IT Services and IT Consulting
Greenville, SC $95,000.00-$105,000.00 3 days ago
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Responsibilities
Co-ordinate with OEMs for in-time delivery
Secure storing of EUC devices at depot. Coordinate deployment of local assets with client and onsite tech team and remote team.
Update asset details in ServiceNow asset management module.
Asset tracking and reporting for all user compute assets at depot.
Coordinate with EUS team for desktop engineering related issues.
Help client’s IT with onboarding and termination process of end users from an asset perspective.
Allocate device based on policy and approvals provided by client IT.
Deploy and configure Intune for Windows devices and JAMF tool for Apple desktops.
Image device based on user profile.
Hardware break‑fix support at depot / coordination with OEM.
Dispatch EUC devices (laptops/tablets, etc.) to user location after proper transit insurance per details provided by client.
Hardware IMAC & software break‑fix support for assets coming to the depot.
Software installation for user compute devices, user profile transfers, etc. as received at the depot.
Inform offshore remote desktop team for installation configuration and handholding.
Receive devices from users leaving organization or users getting replacement.
Handover EOL devices to client designated disposal vendor after proper data wipe.
Store devices with residual life for use as loaners as per process defined by client.
Provide loaners per client approval for users whose devices have hardware failure.
Manage asset lifecycle in ServiceNow.
Data wipe for devices getting disposed or kept in depot as loaner device.
Troubleshooting and repair of existing devices.
Software asset management and hardware asset management.
Qualifications
Candidate should be process‑driven, well‑versed with laptop and desktop imaging, installations, troubleshooting (MAC and Windows).
Experience with asset management and MDM device management.
Strong communication skills and ability to work collaboratively with cross‑functional teams.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry IT Services and IT Consulting
Greenville, SC $95,000.00-$105,000.00 3 days ago
#J-18808-Ljbffr