TAM Residential
Leasing Professional - Terra Apartments
TAM Residential, Federal Way, Washington, United States, 98003
Leasing Professional - Terra Apartments
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above‑market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Base pay range $20.00/hr - $25.00/hr
JOB SUMMARY The Leasing Professional is the community’s front‑line ambassador, responsible for creating a welcoming experience for prospective and current residents. This role focuses on building strong relationships, showcasing the property, and guiding prospects through the leasing process with professionalism and care. The Leasing Professional also supports resident satisfaction, retention, and overall community success by delivering exceptional customer service and maintaining a thorough understanding of leasing operations and market trends.
ESSENTIAL JOB FUNCTIONS
Maintain the leasing office and model apartments to the highest standards of cleanliness and professional appearance.
Ensure an adequate supply of leasing materials, forms, and marketing aids at all times.
Greet, qualify, and tour prospective residents and effectively present the features and benefits of the community to secure new leases.
Professionally handle all phone and email inquiries, ensuring prompt and courteous follow‑up.
Collect application fees and deposits in accordance with company policies (no cash accepted).
Accurately explain lease agreements, policies, and procedures to new residents.
Verify completion of all move‑in documentation and coordinate move‑in dates with the Community Manager.
Generate, understand, and utilize daily, weekly and monthly leasing reports.
Maintain knowledge of local market conditions by shopping competitive properties and monitoring rental rates.
Build and maintain strong relationships with local businesses, merchants, and referral sources.
Promote resident retention by assisting with renewal efforts, resident events, and community communications.
Conduct move‑in follow‑ups to ensure resident satisfaction.
Consistently uphold Fair Housing laws, company policies, and professional standards.
Arrive to work on time, maintain a neat, professional appearance, and demonstrate courteous, respectful interactions with residents, prospects, and team members.
SKILLS + ABILITIES
Strong verbal and written communication skills.
Basic proficiency with computers and property management software.
Experience with Entrata is a plus.
Ability to perform basic math calculations.
Excellent interpersonal and customer service skills with the ability to work effectively with diverse populations.
Ability to handle and take in formal complaints and escalates them to the appropriate manager.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
If job duties require the use of a vehicle or golf cart, must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.
WORKING CONDITIONS
Ability to operate in an open work area with moderate everyday noise.
Ability to work from multiple locations.
COMPENSATION $20.00 - $25.00 Per Hour
SCHEDULE 8:00 AM to 5:00 PM, Tuesday - Friday, 10:00 AM - 5:00 PM Saturday
BENEFITS Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company‑sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental, and vision coverage, as well as 401(k) and life insurance. Regular, full‑time associates are eligible to accrue paid time off (PTO) and holiday pay. Company employees are eligible to accrue up to 15 days (120 hours) of paid time off per year. Accrued and unused PTO shall carry over from year to year up to a maximum accrual cap of 10 days (80 hours).
Please click this link for a description of our Benefit Offerings: 2026 TAM Residential Benefits Guide
TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Management
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Base pay range $20.00/hr - $25.00/hr
JOB SUMMARY The Leasing Professional is the community’s front‑line ambassador, responsible for creating a welcoming experience for prospective and current residents. This role focuses on building strong relationships, showcasing the property, and guiding prospects through the leasing process with professionalism and care. The Leasing Professional also supports resident satisfaction, retention, and overall community success by delivering exceptional customer service and maintaining a thorough understanding of leasing operations and market trends.
ESSENTIAL JOB FUNCTIONS
Maintain the leasing office and model apartments to the highest standards of cleanliness and professional appearance.
Ensure an adequate supply of leasing materials, forms, and marketing aids at all times.
Greet, qualify, and tour prospective residents and effectively present the features and benefits of the community to secure new leases.
Professionally handle all phone and email inquiries, ensuring prompt and courteous follow‑up.
Collect application fees and deposits in accordance with company policies (no cash accepted).
Accurately explain lease agreements, policies, and procedures to new residents.
Verify completion of all move‑in documentation and coordinate move‑in dates with the Community Manager.
Generate, understand, and utilize daily, weekly and monthly leasing reports.
Maintain knowledge of local market conditions by shopping competitive properties and monitoring rental rates.
Build and maintain strong relationships with local businesses, merchants, and referral sources.
Promote resident retention by assisting with renewal efforts, resident events, and community communications.
Conduct move‑in follow‑ups to ensure resident satisfaction.
Consistently uphold Fair Housing laws, company policies, and professional standards.
Arrive to work on time, maintain a neat, professional appearance, and demonstrate courteous, respectful interactions with residents, prospects, and team members.
SKILLS + ABILITIES
Strong verbal and written communication skills.
Basic proficiency with computers and property management software.
Experience with Entrata is a plus.
Ability to perform basic math calculations.
Excellent interpersonal and customer service skills with the ability to work effectively with diverse populations.
Ability to handle and take in formal complaints and escalates them to the appropriate manager.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
If job duties require the use of a vehicle or golf cart, must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.
WORKING CONDITIONS
Ability to operate in an open work area with moderate everyday noise.
Ability to work from multiple locations.
COMPENSATION $20.00 - $25.00 Per Hour
SCHEDULE 8:00 AM to 5:00 PM, Tuesday - Friday, 10:00 AM - 5:00 PM Saturday
BENEFITS Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company‑sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental, and vision coverage, as well as 401(k) and life insurance. Regular, full‑time associates are eligible to accrue paid time off (PTO) and holiday pay. Company employees are eligible to accrue up to 15 days (120 hours) of paid time off per year. Accrued and unused PTO shall carry over from year to year up to a maximum accrual cap of 10 days (80 hours).
Please click this link for a description of our Benefit Offerings: 2026 TAM Residential Benefits Guide
TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Management
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