Illinois Bone & Joint Institute
Medical Assistant ATC
Illinois Bone & Joint Institute, Glenview, Illinois, United States, 60025
This position is responsible for performing daily administrative and clinical duties to facilitate efficient operations in an outpatient clinic setting. It provides support in delivering safe, quality care and customer service to patients, physicians/providers, and other members of the clinical care teams.
Job Type Full-time
Responsibilities
Escort patients to exam rooms on a timely basis and keep team members informed of any delays.
Prepare patients for appropriate examination, including triaging and, as necessary, for radiologic studies, cast removal, etc.
Assist physicians as needed in the patient examination process.
Evaluate the need for wound care, if any, and ensure adequate provision of care and patient education.
Provide for splint/cast applications and removals when applicable.
Process prescriptions per physician order and instruct patients regarding medication side effects.
Prepare injectable medications and equipment needed.
Coordinate referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
Act as a patient intermediary/liaison for resolution of patient problems.
Fulfill environmental responsibilities such as setting up instruments and equipment, cleaning exam/procedure rooms, instruments, equipment, and maintaining infection control as regulated by OSHA; cleaning the sterilizer according to scheduled maintenance and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms.
Manage patient flow by checking schedules, accompanying patients to exam/procedure rooms, assisting with walking, transfers, dressing, collecting specimens, preparing for exam, collecting patient history, performing screenings per provider guidelines, assisting physicians/nurses/doctor's assistants with procedures, charting, relaying instructions to patients/families, and answering calls.
Physician Liaison Activities
Respond to incoming phone calls and determine the best method for resolution of caller’s needs through appropriate identification of the most suitable respondent.
Channel requests appropriately to ensure resolution.
Secure charts related to diagnostic tests, physical/occupational therapy reports, etc., discuss issues with physicians, and relate physician information back to patient/requestor. Complete chart notes as appropriate and assist in securing missing diagnostic codes/information on charge tickets.
Appointment Scheduling
Assist in scheduling appointments for new and established patients.
Discuss with physicians special needs patient appointments, provide medical charts for review when required, and secure appointment approvals for visits outside of routine scheduling templates.
Correspondence (Written/Faxed/Verbal)
Send prescriptions for therapy, orthotics, return-to-work notes, gym notes, etc. as requested.
Provide workers’ compensation carriers with updated status on patients.
Complete “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
Fulfill clerical responsibilities such as sending/receiving patient medical records, obtaining lab/x‑ray reports, hospital notes, referral information, scheduling appointments, tests, and surgeries, verifying insurance coverage and patient demographics, and managing charts to ensure information is completed and filed appropriately.
Support Activities
Prepare clinical charts prior to patient appointments, ensuring that necessary data such as x‑rays, MRI/dexa scan results, and reports from outside sources is secured.
Notify management when clinic supplies are low.
Ensure that exam rooms, cast rooms, etc., are clean, orderly, and fully stocked at the end of clinics.
Operational
Participate in learning new systems as required for the service area.
Act as an informational contact for patients and families, notifying them of delays, directing them or seeking information on their behalf, responding to inquiries or complaints, maintaining a professional image through attire and presentation, attending mandatory in‑service programs for current insurance/registration issues, and fulfilling organizational responsibilities such as respecting patient rights and responding promptly to emergency codes.
Requirements
Preferred: Licensed/Certified Athletic Trainer or successful completion of an accredited Medical Assistant Program (CMA).
Maintain CPR certification.
Experience in an orthopedic healthcare setting is preferred.
Ability to multitask and work in a fast‑paced environment.
Good verbal and written communication and writing skills.
Possess good working knowledge of practice management and EHR software, Google products, Microsoft Office, and Windows‑based computer applications.
Strong interpersonal skills, able to work well and communicate professionally with physicians, patients, and staff at all levels of the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.
Physical Demands/Work Environment
Position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination.
Involves standing and walking.
Requires occasional lifting associated with patient transfers (up to 35 lbs.)
Salary $23 - $27 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Job Type Full-time
Responsibilities
Escort patients to exam rooms on a timely basis and keep team members informed of any delays.
Prepare patients for appropriate examination, including triaging and, as necessary, for radiologic studies, cast removal, etc.
Assist physicians as needed in the patient examination process.
Evaluate the need for wound care, if any, and ensure adequate provision of care and patient education.
Provide for splint/cast applications and removals when applicable.
Process prescriptions per physician order and instruct patients regarding medication side effects.
Prepare injectable medications and equipment needed.
Coordinate referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
Act as a patient intermediary/liaison for resolution of patient problems.
Fulfill environmental responsibilities such as setting up instruments and equipment, cleaning exam/procedure rooms, instruments, equipment, and maintaining infection control as regulated by OSHA; cleaning the sterilizer according to scheduled maintenance and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms.
Manage patient flow by checking schedules, accompanying patients to exam/procedure rooms, assisting with walking, transfers, dressing, collecting specimens, preparing for exam, collecting patient history, performing screenings per provider guidelines, assisting physicians/nurses/doctor's assistants with procedures, charting, relaying instructions to patients/families, and answering calls.
Physician Liaison Activities
Respond to incoming phone calls and determine the best method for resolution of caller’s needs through appropriate identification of the most suitable respondent.
Channel requests appropriately to ensure resolution.
Secure charts related to diagnostic tests, physical/occupational therapy reports, etc., discuss issues with physicians, and relate physician information back to patient/requestor. Complete chart notes as appropriate and assist in securing missing diagnostic codes/information on charge tickets.
Appointment Scheduling
Assist in scheduling appointments for new and established patients.
Discuss with physicians special needs patient appointments, provide medical charts for review when required, and secure appointment approvals for visits outside of routine scheduling templates.
Correspondence (Written/Faxed/Verbal)
Send prescriptions for therapy, orthotics, return-to-work notes, gym notes, etc. as requested.
Provide workers’ compensation carriers with updated status on patients.
Complete “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
Fulfill clerical responsibilities such as sending/receiving patient medical records, obtaining lab/x‑ray reports, hospital notes, referral information, scheduling appointments, tests, and surgeries, verifying insurance coverage and patient demographics, and managing charts to ensure information is completed and filed appropriately.
Support Activities
Prepare clinical charts prior to patient appointments, ensuring that necessary data such as x‑rays, MRI/dexa scan results, and reports from outside sources is secured.
Notify management when clinic supplies are low.
Ensure that exam rooms, cast rooms, etc., are clean, orderly, and fully stocked at the end of clinics.
Operational
Participate in learning new systems as required for the service area.
Act as an informational contact for patients and families, notifying them of delays, directing them or seeking information on their behalf, responding to inquiries or complaints, maintaining a professional image through attire and presentation, attending mandatory in‑service programs for current insurance/registration issues, and fulfilling organizational responsibilities such as respecting patient rights and responding promptly to emergency codes.
Requirements
Preferred: Licensed/Certified Athletic Trainer or successful completion of an accredited Medical Assistant Program (CMA).
Maintain CPR certification.
Experience in an orthopedic healthcare setting is preferred.
Ability to multitask and work in a fast‑paced environment.
Good verbal and written communication and writing skills.
Possess good working knowledge of practice management and EHR software, Google products, Microsoft Office, and Windows‑based computer applications.
Strong interpersonal skills, able to work well and communicate professionally with physicians, patients, and staff at all levels of the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.
Physical Demands/Work Environment
Position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination.
Involves standing and walking.
Requires occasional lifting associated with patient transfers (up to 35 lbs.)
Salary $23 - $27 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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