Austin Regional Clinic
Registered Nurse (Specialty Phone Triage) - Remote Opportunity
Austin Regional Clinic, Austin, Texas, us, 78716
Registered Nurse (Specialty Phone Triage) - Remote Opportunity
Job Category : Nursing & Clinical
Requisition Number : REGIS008991
Posted : January 2, 2026
Full-Time
Locations Showing 1 location
Administration 6210 US-290 E Austin, TX 78723, USA
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
PURPOSE Under general supervision, provides routine nursing care within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Demonstrates best practices and quality care.
Assess the physical, social, and emotional needs of patients and families.
Teach and counsel patients and families concerning health assessment and care including prevention of disease and health maintenance.
Accurately and completely report and document status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
Accurately and completely perform patient follow‑up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
Call pharmacy with prescription refills as prescribed by and under the direction of the physician.
Participate in orienting, training, and guiding team members.
Assess and prioritize medical needs via telephone and direct patients to appropriate and necessary care.
Guide evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
Document symptoms/complaints, nursing assessment, advice and patient/caller response.
Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines.
Adhere to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Maintain regular and dependable attendance due to teamwork, face‑to‑face interaction with patients and/or working with equipment.
Follow the core competencies set forth by the Company.
Work holiday shift(s) as required by Company policy.
QUALIFICATIONS Education:
High school diploma or equivalent. Graduation from an accredited school of nursing.
Experience:
Two (2) or more years of clinical experience preferred (within the last five (5) years). Experience with related specialties preferred. Previous experience in an ambulatory, hospital, or home health setting preferred. Bilingual in English and Spanish preferred.
Required Certificate/License:
Current licensure as a Registered Nurse (RN) in the State of Texas and current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. Must maintain current registered nursing license and CPR certification during employment.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
Skill in nursing practices within the scope of responsibilities assigned to this role.
Skill in organization and efficiency.
Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast‑paced environment.
Ability to have excellent attention to detail.
Utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
Use nursing judgment as an adjunct to the computer software program to reach appropriate dispositions and care advice.
Respond appropriately to emergency situations.
Apply nursing principles, practices and techniques.
Exercise initiative and judgment in selecting proper treatment.
Engage others, listen and adapt response to meet others’ needs.
Align own actions with those of other team members committed to common goals.
Demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor.
Find and provide solutions that are customized to meet customers’ needs and concerns.
Apply standardized processes appropriately; continuously improve processes.
Collaborate with other groups and departments to reach common goals.
Adapt and contribute to meet growth and market needs of the company and own career.
Demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge.
Readily learn and apply information technology applications and take responsibility for updating skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Manage competing priorities.
Perform job duties in a professional manner at all times.
Understand, recall, and communicate factual information.
Understand, recall, and apply oral and/or written instructions or other information.
Organize thoughts and ideas into understandable terminology.
Apply common sense in performing job.
Understand and follow instructions and guidelines.
Work Location:
Training and orientation at our Administrative facility. Work‑from‑home opportunities after ~90 days. Must reside in Texas and be willing to attend on‑site training and occasional in‑person department meetings in Austin, TX.
Work Schedule:
Monday‑Friday 8am‑5pm
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : REGIS008991
Posted : January 2, 2026
Full-Time
Locations Showing 1 location
Administration 6210 US-290 E Austin, TX 78723, USA
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
PURPOSE Under general supervision, provides routine nursing care within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Demonstrates best practices and quality care.
Assess the physical, social, and emotional needs of patients and families.
Teach and counsel patients and families concerning health assessment and care including prevention of disease and health maintenance.
Accurately and completely report and document status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
Accurately and completely perform patient follow‑up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
Call pharmacy with prescription refills as prescribed by and under the direction of the physician.
Participate in orienting, training, and guiding team members.
Assess and prioritize medical needs via telephone and direct patients to appropriate and necessary care.
Guide evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
Document symptoms/complaints, nursing assessment, advice and patient/caller response.
Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines.
Adhere to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Maintain regular and dependable attendance due to teamwork, face‑to‑face interaction with patients and/or working with equipment.
Follow the core competencies set forth by the Company.
Work holiday shift(s) as required by Company policy.
QUALIFICATIONS Education:
High school diploma or equivalent. Graduation from an accredited school of nursing.
Experience:
Two (2) or more years of clinical experience preferred (within the last five (5) years). Experience with related specialties preferred. Previous experience in an ambulatory, hospital, or home health setting preferred. Bilingual in English and Spanish preferred.
Required Certificate/License:
Current licensure as a Registered Nurse (RN) in the State of Texas and current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. Must maintain current registered nursing license and CPR certification during employment.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
Skill in nursing practices within the scope of responsibilities assigned to this role.
Skill in organization and efficiency.
Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast‑paced environment.
Ability to have excellent attention to detail.
Utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
Use nursing judgment as an adjunct to the computer software program to reach appropriate dispositions and care advice.
Respond appropriately to emergency situations.
Apply nursing principles, practices and techniques.
Exercise initiative and judgment in selecting proper treatment.
Engage others, listen and adapt response to meet others’ needs.
Align own actions with those of other team members committed to common goals.
Demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor.
Find and provide solutions that are customized to meet customers’ needs and concerns.
Apply standardized processes appropriately; continuously improve processes.
Collaborate with other groups and departments to reach common goals.
Adapt and contribute to meet growth and market needs of the company and own career.
Demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge.
Readily learn and apply information technology applications and take responsibility for updating skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Manage competing priorities.
Perform job duties in a professional manner at all times.
Understand, recall, and communicate factual information.
Understand, recall, and apply oral and/or written instructions or other information.
Organize thoughts and ideas into understandable terminology.
Apply common sense in performing job.
Understand and follow instructions and guidelines.
Work Location:
Training and orientation at our Administrative facility. Work‑from‑home opportunities after ~90 days. Must reside in Texas and be willing to attend on‑site training and occasional in‑person department meetings in Austin, TX.
Work Schedule:
Monday‑Friday 8am‑5pm
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr