Pnsoc
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.
At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.
Job Summary The
Front Office Coordinator
serves as the first point of contact in a fast‑paced mental health setting, handling front desk responsibilities such as check‑in, check‑out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.
Key Responsibilities Patient Check‑In and Intake
Greet patients professionally and create a welcoming front office experience
Upload and verify demographic information
Manage new patient intake forms and questionnaires
Ensure required documentation is completed prior to visits
Check‑Out and Financial Collection
Collect copays and cash payments at time of service
Review balances and provide receipts as needed
Schedule follow‑up appointments at check‑out
Scheduling and Patient Communication
Confirm upcoming appointments via outbound calls or messaging
Contact patients on waitlists to fill open provider slots
Answer incoming calls and respond to voicemails in a timely manner
Route patient questions or messages appropriately
Insurance and Benefits
Verify patient insurance benefits prior to visits
Identify eligibility issues and escalates as needed
EHR and Administrative Support
Manage unreviewed documents within eCW
Handle fax intake, routing, and documentation
Maintain accurate and up‑to‑date patient records
Operational Support
Maintain front desk organization and workflow efficiency
Support clinic operations during high‑volume periods
Float to other clinic locations when coverage is required
Collaborate with clinical and administrative staff as needed
Skills and Qualifications
Prior experience in a medical or behavioral health office
Strong customer service and interpersonal skills
Clear verbal and written communication
Comfort handling high call volume and patient traffic
Ability to multitask without sacrificing accuracy
Proficient with computers and EHR systems
Professional demeanor with patients, providers, and leadership
Education and Experience
High School Diploma required. College or college‑equivalent education is preferred.
Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
Demonstrated experience with patient check‑in and check‑out, copay or cash collection, and appointment scheduling
Experience verifying insurance benefits and handling intake documentation preferred
Prior use of an electronic health record system required; eCW experience strongly preferred
BLS/CPR Certification (Preferred but not required).
Compensation and Benefits
PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
Hourly Rate - $23.50
#J-18808-Ljbffr
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.
At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.
Job Summary The
Front Office Coordinator
serves as the first point of contact in a fast‑paced mental health setting, handling front desk responsibilities such as check‑in, check‑out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.
Key Responsibilities Patient Check‑In and Intake
Greet patients professionally and create a welcoming front office experience
Upload and verify demographic information
Manage new patient intake forms and questionnaires
Ensure required documentation is completed prior to visits
Check‑Out and Financial Collection
Collect copays and cash payments at time of service
Review balances and provide receipts as needed
Schedule follow‑up appointments at check‑out
Scheduling and Patient Communication
Confirm upcoming appointments via outbound calls or messaging
Contact patients on waitlists to fill open provider slots
Answer incoming calls and respond to voicemails in a timely manner
Route patient questions or messages appropriately
Insurance and Benefits
Verify patient insurance benefits prior to visits
Identify eligibility issues and escalates as needed
EHR and Administrative Support
Manage unreviewed documents within eCW
Handle fax intake, routing, and documentation
Maintain accurate and up‑to‑date patient records
Operational Support
Maintain front desk organization and workflow efficiency
Support clinic operations during high‑volume periods
Float to other clinic locations when coverage is required
Collaborate with clinical and administrative staff as needed
Skills and Qualifications
Prior experience in a medical or behavioral health office
Strong customer service and interpersonal skills
Clear verbal and written communication
Comfort handling high call volume and patient traffic
Ability to multitask without sacrificing accuracy
Proficient with computers and EHR systems
Professional demeanor with patients, providers, and leadership
Education and Experience
High School Diploma required. College or college‑equivalent education is preferred.
Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
Demonstrated experience with patient check‑in and check‑out, copay or cash collection, and appointment scheduling
Experience verifying insurance benefits and handling intake documentation preferred
Prior use of an electronic health record system required; eCW experience strongly preferred
BLS/CPR Certification (Preferred but not required).
Compensation and Benefits
PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
Hourly Rate - $23.50
#J-18808-Ljbffr